[Resolved]  Onida 32 Gold LCD TV — Horrible After Sales Service

Address:

Bangalore, Karnataka

HI all

I'm very sorry to write this mail to you.Although our family is a loyal customer of VideconTV for 3 decades, we shifted loyalty to ONIDA , the decision we regret very much.

Last fortnight I,along with my wife, had decided , after a day long research in the market, to go for your ONIDA GOLD LCD TV 32".we regret for our very bad decision today.WHY?

Once it was installed,along with Dish TV HD connection,our viewing experience was very disappointing and disturbing and hence we called your service centre in our district.Alas, despite the best efforts of your technician the quality of picture and sound system was fund to be worst to the core..Your technician promised that the sound system would get replaced on his reporting to the company but my wife argues why should, for no fault of ours, we should go for repairing a brand new set and she insist me to demand that a fresh piece of ONIDA GOLD LCD TV 32". be given as replacement after the same is subjected to all kinds of quality control checks at your factory or else let us go for consumer case .
Her argument sounds justified as we have invested considerably a fair amount of our life time savings to have a peaceful viewing experience after waiting so long years in our life.

Hence let me wait for a week so as to give you sufficient time to move your official machinery/marketing team to act shiftily as to provide a brand new ONIDA GOLD LCD TV 32". set after a thorough quality control checks or else let me please proceed in my own way as to do needful to get out of this ONIDA turmoil.

Particulars of ONIDA GOLD LCD TV 32".purchased by me at Madurai city from SACS ,Town Hall Road,Madurai.(NEXT,39-41 TOWN HALL ROAD,Madurai.)
Complaint no:[protected] on your product category no: LCO 32HDG Q002286

I request you to kindly act shiftily in this regard to spare further agony and anxiety in this regard.

Regards

wish
dr g gandhi

Hi Shanmugam

Kindly call me in my Bangalore mobile [protected] so as t further discuss this matter.

wish

drgg
[protected] Forwarded message[protected]
From: dr.gandhi Gurusamy <gandhi.[protected]@gmail.com>
Date: Sun, Feb 12, 2012 at 9:47 AM
Subject: ONIDA GOLD LCD TV -an utterly agonizing experience
To: anjali.[protected]@onida.com, vivek.[protected]@onida.com
Cc: [protected]@yahoo.co.in, [protected]@onida.com, [protected]@onida.com


HI all

I'm very sorry to write this mail to you.Although our family is a loyal customer of VideconTV for 3 decades, we shifted loyalty to ONIDA , the decision we regret very much.

Last fortnight I,along with my wife, had decided , after a day long research in the market, to go for your ONIDA GOLD LCD TV 32".we regret for our very bad decision today.WHY?

Once it was installed,along with Dish TV HD connection,our viewing experience was very disappointing and disturbing and hence we called your service centre in our district.Alas, despite the best efforts of your technician the quality of picture and sound system was fund to be worst to the core..Your technician promised that the sound system would get replaced on his reporting to the company but my wife argues why should, for no fault of ours, we should go for repairing a brand new set and she insist me to demand that a fresh piece of ONIDA GOLD LCD TV 32". be given as replacement after the same is subjected to all kinds of quality control checks at your factory or else let us go for consumer case .
Her argument sounds justified as we have invested considerably a fair amount of our life time savings to have a peaceful viewing experience after waiting so long years in our life.

Hence let me wait for a week so as to give you sufficient time to move your official machinery/marketing team to act shiftily as to provide a brand new ONIDA GOLD LCD TV 32". set after a thorough quality control checks or else let me please proceed in my own way as to do needful to get out of this ONIDA turmoil.

Particulars of ONIDA GOLD LCD TV 32".purchased by me at Madurai city from SACS ,Town Hall Road,Madurai.(NEXT,39-41 TOWN HALL ROAD,Madurai.)
Complaint no:[protected] on your product category no: LCO 32HDG Q002286

I request you to kindly act shiftily in this regard to spare further agony and anxiety in this regard.

Regards

wish
dr g gandhi


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dr.gandhi Gurusamy to a.shanmugam, anjali.bhagtani, vivek.khare, sacsmadurai, response, service
show details Feb 19 (5 days ago)
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Hi Shanumugam

Although a complaint on line has been registered by me so far no reply acknowledging receipt of / for registration of the complaint has been received by me. But some technician from Bangalore had come 4-5 days back and told me that you keep n observing the TV and call me later on.
As he was present for only few minutes to observe the sound system of the TV , during which time there was no 'creech' 'creech' noise was coming from TV and hence probably he didn't take our complaint so seriously.

But while seeing the TV most of the time , we do get the disturbing noise often and hence we request yu to replace the sound system as already recommended by your Dindigul Service Centre Technician whose report when we demanded a photocopy he said there is no need for that.
Kindly see that the TV set is replaced or the problem resolved in the most satisfactory manner.

WIsh
dr.g.gandhi


==
Hi Shanmugam

Kindly call me in my Bangalore mobile [protected] so as t further discuss this matter.

wish

[protected][protected][protected]--
Dr.G.Gandhi
Founder & Chairman,
2



HI all

I'm very sorry to write this mail to you.Although our family is a loyal customer of VideconTV for 3 decades, we shifted loyalty to ONIDA , the decision we regret very much.

Last fortnight I,along with my wife, had decided , after a day long research in the market, to go for your ONIDA GOLD LCD TV 32".we regret for our very bad decision today.WHY?

Once it was installed,along with Dish TV HD connection,our viewing experience was very disappointing and disturbing and hence we called your service centre in our district.Alas, despite the best efforts of your technician the quality of picture and sound system was fund to be worst to the core..Your technician promised that the sound system would get replaced on his reporting to the company but my wife argues why should, for no fault of ours, we should go for repairing a brand new set and she insist me to demand that a fresh piece of ONIDA GOLD LCD TV 32". be given as replacement after the same is subjected to all kinds of quality control checks at your factory or else let us go for consumer case .
Her argument sounds justified as we have invested considerably a fair amount of our life time savings to have a peaceful viewing experience after waiting so long years in our life.

Hence let me wait for a week so as to give you sufficient time to move your official machinery/marketing team to act shiftily as to provide a brand new ONIDA GOLD LCD TV 32". set after a thorough quality control checks or else let me please proceed in my own way as to do needful to get out of this ONIDA turmoil.

Particulars of ONIDA GOLD LCD TV 32".purchased by me at Madurai city from SACS ,Town Hall Road,Madurai.(NEXT,39-41 TOWN HALL ROAD,Madurai.)
Complaint no:[protected] on your product category no: LCO 32HDG Q002286

I request you to kindly act shiftily in this regard to spare further agony and anxiety in this regard.

Regards

wish
dr g gandhi

[protected][protected][protected]---
Dr.G.Gandhi
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dr.gandhi Gurusamy to anjali.bhagtani, vivek.khare, sacsmadurai, response, service
show details 4:01 PM (20 hours ago)
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Hi All
why this silence,?Silence tantamouts to accepting the mistake on your part and disservice to customer redressal .
pl. revert yaar?

cc: Peoples voice, Customer care forum ,Bangalore

------- Forwarded message[protected]
From: dr.gandhi Gurusamy <gandhi.[protected]@gmail.com>
Date: Sun, Feb 12, 2012 at 9:47 AM
Subject: ONIDA GOLD LCD TV -an utterly agonizing experience
To: anjali.[protected]@onida.com, vivek.[protected]@onida.com
Cc: [protected]@yahoo.co.in, [protected]@onida.com, [protected]@onida.com

- Show quoted text -
HI all

I'm very sorry to write this mail to you.Although our family is a loyal customer of VideconTV for 3 decades, we shifted loyalty to ONIDA , the decision we regret very much.

Last fortnight I,along with my wife, had decided , after a day long research in the market, to go for your ONIDA GOLD LCD TV 32".we regret for our very bad decision today.WHY?

Once it was installed,along with Dish TV HD connection,our viewing experience was very disappointing and disturbing and hence we called your service centre in our district.Alas, despite the best efforts of your technician the quality of picture and sound system was fund to be worst to the core..Your technician promised that the sound system would get replaced on his reporting to the company but my wife argues why should, for no fault of ours, we should go for repairing a brand new set and she insist me to demand that a fresh piece of ONIDA GOLD LCD TV 32". be given as replacement after the same is subjected to all kinds of quality control checks at your factory or else let us go for consumer case .
Her argument sounds justified as we have invested considerably a fair amount of our life time savings to have a peaceful viewing experience after waiting so long years in our life.

Hence let me wait for a week so as to give you sufficient time to move your official machinery/marketing team to act shiftily as to provide a brand new ONIDA GOLD LCD TV 32". set after a thorough quality control checks or else let me please proceed in my own way as to do needful to get out of this ONIDA turmoil.

Particulars of ONIDA GOLD LCD TV 32".purchased by me at Madurai city from SACS ,Town Hall Road,Madurai.(NEXT,39-41 TOWN HALL ROAD,Madurai.)
Complaint no:[protected] on your product category no: LCO 32HDG Q002286

I request you to kindly act shiftily in this regard to spare further agony and anxiety in this regard.

Regards

wish
dr g gandhi


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dr.gandhi Gurusamy to anjali.bhagtani, vivek.khare, sacsmadurai, response, service
show details 12:43 PM (9 minutes ago)
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Hi All
None of you ever get moved even after mailing to you all repeatedly for your services or atleast some reaction. You are all as solid and immovable as that of a rock

In a big MNC like Onida , how such people are working for its growth and progress , is anybody's guess.?.
I'm still waiting with patience and so kindly get some minimal momentum of activity to provide me the required services.
wish
your most gullible , unfortunate customer
dr g gandhi

[protected][protected][protected]--
Dr.G.Gandhi
Founder & Chairman,
Institute for Subsidized Education Initiatives ( ISEI )
25/20,Veerabadran St., / G2 LV Residency,HanumagiriLayout,
/ 6 th Cross Road,Chikkalasandra
BODINAYAKANUR, / Bangaluru-61.Karnataka
Theni District, Tamil Nadu / pin 560 061
Tamilnadu.
pin625513

mobile: :[protected],[protected],[protected],[protected]
Land Line:[protected]

website:: www.farminggroup.org
gtalk:gandhi.[protected]@gmail.com
skype:drgg_150409

email ids :
gandhi.[protected]@gmail.com- (personal) http://www.siliconindia.com/register.php?id=Chp86hrR

- Show quoted text -