Onida AC — service not done

Address:

Ernakulam, Kerala

Few months back (March), we bought an Onida AC S18TRD3, and they offered 3 free service within one year. So as said I phoned the customer care to book for my service,(2 weeks ago ) and they gave me a reference no: [protected],and said they would reach within 2 working days, but till date they haven’t bothered to come.
But another interesting thing is that they phoned and said, they would come and asked us what the nature of complaint was, we said it was a free service. Within that word they disconnected the phone. This repeated twice. I phoned regarding the same matter to the customer care, and they promised to come within another 48hrs. Why is it so??? Even today I called them, what to do.
We could see advertisement about the brand through newspapers, T.V, flex boards, but next time give an underlined statement
‘DON’T EXPECT ANY SERVICE AFTER PURCHACE’
Hope this doesn’t happen to rest of your valuable customers.