Onida AC — ONIDA AC stopped working within 6 months

Address:

Krishna, Andhra Pradesh

Our new ONIDA AC (1.5 ton, split) was installed on 21 Apr 2011. Got it serviced for noise disturbance in September 2011.

It stopped working on 15 Oct 2011, Sunday (the display shows E6). After booking a complaint, the technicians came and checked the AC on 16 Oct, Monday, but could not fix the problem. When asked, the answer came, “There is some problem with the outdoor unit and spare parts are required”. These spare parts have to come from Hyderabad (we live in Vijayawada, 6 hrs journey by train) and it will take 3 days for these parts to come to Vijayawada.”

4 working days have passed since then. I enquired at the local Vijayawada office and was told the parts are not available yet.

It’s Friday midnight, while I am sending this complaint and weekend is here. Next week is Diwali (Wednesday) which means more holidays and I wonder how many more days, we have to suffer without AC. My little one is having an extremely difficult sleep since then.

Our city is also facing a 6 hour power-cut everyday. October is a pleasant month for the major parts of India but very hot and humid here.

I expected a speedy and effective solution from a reputed organization like ONIDA but am very much disappointed. I wonder how long does it take for those people whose equipments are not covered under warranty.