[Resolved] Onida — Washing machine not working | |
Dear Sir/Madam, I have a fully automatic Onida washing machine (top loading), was not working for the past weeks and I made a complaint with Ondia authorised dealer. Even after two weeks no one turned up to check the machine and daily i was calling the customer care. Everday I was told that engineer will be coming that day, but no luck. Finally, customer care gave me direct number to contact engineer, Sridhar. I talked to him over phone many times, but he has not shown any interest in coming to my place and checking it. I would really like to get it escalated to Onida management atleast as I feel, its really cheating the cutomer. My contact number is [protected]. Appreciate if i get a faster response from anyone on this issue. Thanks, Prakash. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 12 Comments | |
Comments
Dear Sir/Madam,
Am a Customer of ONIDA Washing machine i purchased this machine from VASANTH & Co PORUR on 24.10.05.
This Machine was working properly from the day we purchased till 14.5.09. The problem was the machine was not working Properly. And we complained to the Customer care and they said will sent the person in 2 days.
A Gentleman came from the Adonis ServiceCenter Valasaravakkam. And he said that the Motor is Problem so i will get a New motor and he went. Came again after 3days and he brought a Old serviced Motor thinking that customer wont be knowing about the motor.
We said him not to put a old motor and he argued for half hour and at last he fitted.After that also the machine was also not working then he said circuit board is problem must change it. Electrical line also problem and hydrologic Pulsator problem and totally evrything will cost around Rs.8500/-.
And we asked him to remove the Serviced Motor Also from the machine and send him off.
We Kindly ask the Onida to get into our Problem and help us.Send a right Person to solve this problem.
Please do reply us Immediately. Hope you will help us.
And i like Onida to change the Service Person of this branch and place a new person who is of technical minded.
Machine Model - HYDROLOGIC 70 Fully Automatic Washing Machine
Machine SI.No - 7F0500094
Service Person - Mr.JAYABALAN
Regards,
K.JAYAPRAKASH
Am a Customer of ONIDA Washing machine i purchased this machine from VASANTH & Co PORUR on 24.10.05.
This Machine was working properly from the day we purchased till 14.5.09. The problem was the machine was not working Properly. And we complained to the Customer care and they said will sent the person in 2 days.
A Gentleman came from the Adonis ServiceCenter Valasaravakkam. And he said that the Motor is Problem so i will get a New motor and he went. Came again after 3days and he brought a Old serviced Motor thinking that customer wont be knowing about the motor.
We said him not to put a old motor and he argued for half hour and at last he fitted.After that also the machine was also not working then he said circuit board is problem must change it. Electrical line also problem and hydrologic Pulsator problem and totally evrything will cost around Rs.8500/-.
And we asked him to remove the Serviced Motor Also from the machine and send him off.
We Kindly ask the Onida to get into our Problem and help us.Send a right Person to solve this problem.
Please do reply us Immediately. Hope you will help us.
And i like Onida to change the Service Person of this branch and place a new person who is of technical minded.
Machine Model - HYDROLOGIC 70 Fully Automatic Washing Machine
Machine SI.No - 7F0500094
Service Person - Mr.JAYABALAN
Regards,
K.JAYAPRAKASH
Dear Sir/Madam'
I too have a complaint kind of similar problem.I have a top loaded fully automatic Onida washing machine.It was working properly from the day we purchased it around 2007, nearly 2 years.
Now suddenly it stopped working since last week. Due to Diwali we didn't register complaint since we knew that nobody will attend our complaint.We registered our complaint and we are told that it will taken care in 48 hours.
We registered our complaint on 21st November through call centre and given the complaint no: 900.
On 23rd we received a phone call from Onida. that person was asking wheather we have registered a complaint. We said yes. He asked what is the problem and we told that machine is not working. When I askedhim who he was talking to me he replied "guard" or something I couldn't hear it properly. Before I asked when he is coming to attend the complaint phone was kept down. I thought he might be visiting in a day or two; but till now nobody has turned up. When company doesn't have efficient staff to take care of all complaints by given time why they have to tell that somebody will attend the complaint in 48 hrs.
Moreover I didn't like the way that person asked me about the complaint. I guess he was not an engineer but somebody else spoke to me.
I would like the responsible person to inquire about this and kindly do the needful as soon as possible and send the person who can really take care of our machine and help us.
And I would like to mention that when we are told that person will attend our complaint in 48 hrs. we don't go out anywhere, postponed our all work, how so ever important, just not to miss out that engineer to report that nobody was at home when he visited our house
We will be very much obliged if the branded companies take care of customers complaints as soon as possible and save them from these harassement.
Thanking you
Smita. N. Gusani
Pune
M: [protected]
I too have a complaint kind of similar problem.I have a top loaded fully automatic Onida washing machine.It was working properly from the day we purchased it around 2007, nearly 2 years.
Now suddenly it stopped working since last week. Due to Diwali we didn't register complaint since we knew that nobody will attend our complaint.We registered our complaint and we are told that it will taken care in 48 hours.
We registered our complaint on 21st November through call centre and given the complaint no: 900.
On 23rd we received a phone call from Onida. that person was asking wheather we have registered a complaint. We said yes. He asked what is the problem and we told that machine is not working. When I askedhim who he was talking to me he replied "guard" or something I couldn't hear it properly. Before I asked when he is coming to attend the complaint phone was kept down. I thought he might be visiting in a day or two; but till now nobody has turned up. When company doesn't have efficient staff to take care of all complaints by given time why they have to tell that somebody will attend the complaint in 48 hrs.
Moreover I didn't like the way that person asked me about the complaint. I guess he was not an engineer but somebody else spoke to me.
I would like the responsible person to inquire about this and kindly do the needful as soon as possible and send the person who can really take care of our machine and help us.
And I would like to mention that when we are told that person will attend our complaint in 48 hrs. we don't go out anywhere, postponed our all work, how so ever important, just not to miss out that engineer to report that nobody was at home when he visited our house
We will be very much obliged if the branded companies take care of customers complaints as soon as possible and save them from these harassement.
Thanking you
Smita. N. Gusani
Pune
M: [protected]
pl give the local service centre for repair of top loading washing machine
pl give the local service centre numbers ( Hyderabad ) for repair of top loading washing machine
dear sir/madam,
It is about 3 years to have onida washing machine, but within 3yrs it become our headache, daily some problem regarding circiut, we have changed twice but still the same condition we complaint many many time to service center, but not getting good response very lazy service.
I will be thankfull if you please look forward to our complaint and oblige.
hasan ahmed
contact no. [protected]
SURAT
It is about 3 years to have onida washing machine, but within 3yrs it become our headache, daily some problem regarding circiut, we have changed twice but still the same condition we complaint many many time to service center, but not getting good response very lazy service.
I will be thankfull if you please look forward to our complaint and oblige.
hasan ahmed
contact no. [protected]
SURAT
Complaint No: [protected] - This is the complaint no. given by ONIDA Customer Care on 22nd Oct'10 for my complaint - Washing Machine not working. The call is to be closed within 48 hours of lodging the complaint. But, it's almost a week and there is no response from the Technicians. The Customer Care Executives gives the same assurance that the call would be closed by end of day. Despite calling the Customer Care 2-3 times a day, no one bothers to fix up the issue. Worst of its kind.
Dear Sir/madam, I have purchased a Semi Automati Onida 70S hydrafall Washing machine and since the time of purchase I have faced several problems. now both its washing and drying side not working. I have contacted customer care for several times but in vain. No body is turning to the complain. The washing machine is now 2 and half yrs old. Kindly help.
with regards
binay
[protected]
with regards
binay
[protected]
Dear Sir,
I have a onida washing machine, which is not working.Kindly send a service engineer urgently in my home. Whenever calling customer care they kept call waiting and then disconnected. Please do needful.
My address-
Visheshwar das
Mob. [protected]/[protected]
hose no : 308, Ground floor, Jhenda colony, Asola fatehpur beri new Delhi – 110074.
I have a onida washing machine, which is not working.Kindly send a service engineer urgently in my home. Whenever calling customer care they kept call waiting and then disconnected. Please do needful.
My address-
Visheshwar das
Mob. [protected]/[protected]
hose no : 308, Ground floor, Jhenda colony, Asola fatehpur beri new Delhi – 110074.
HI Sir,
This is my 3rd complaint against washing machine not working. .
No one has taken necessary action.
If this is not actioned in next 24 hours then I shall take you to consumer court.
Pl call on [protected]
Regards
Sooryanarayana
This is my 3rd complaint against washing machine not working. .
No one has taken necessary action.
If this is not actioned in next 24 hours then I shall take you to consumer court.
Pl call on [protected]
Regards
Sooryanarayana
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MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093
I had bought a washing machine (Onida) from flipkart, on 6th feb, 2015, it had stopped working on April 2015. I had lodge a complaint on 12th of April, Complaint n.o-1504d[protected]. I have had a word with Onida but no resolution is been provided yet. I am unable to use the fully automatic feature of the machine as the water intake flow is not regulated and needs to be operated manually. There is no point of buying an automatic machine with such defective feature. I would request attention from your end to get me some help on this issue and get this fixed or resolved as soon as possible.
Regards
Sanjay Mohan
[protected]