Onida — Bad Product Provided By Onida & sold by Big Bazaar Pune Chinchwad - Very Bad after sales support

I have been writing this mail after getting fed up with your after sales support and very bad response.



I have purchased a microwave oven Nov 2007, It got some problem of heating in Sep 2008, I launched a complained in Onida service centre, Pune. The engineer has come to sort the problem and took 1 Month to response after following up for so many days with the call centre guys. He took my Microwave for repair and returned after 15 Days. i.e Near about Oct 2008 end. Ironically the Microwave repaired stop working after 2 days. Than I again launch a complain and these guys took almost 15-20 Days to response. I did lots of follow-ups to make it done. A person came in Jan2009 and told that we have to change a part of it. After that he never turned up.



Again I initiated the talk in March 2009, In april 2009 Eng has come and took a part of Oven said that they will repair this and get back to us. Today is 05/may/2009 No one has responded yet. Now I fed up with this nonsense and want to take action against -:



Onida- For providing low quality damaged product & After Sales Support.
Big Bazzar (Chinchwad) Pune – For selling low quality & Damaged products.


I am putting a case in Honorable consumer court against Onida & Big Bazzar.



If I am not getting any response I will be using Print media, Electronic Media to tell this story and people will be careful in future to buy anything of Onida & Big Bazaar.