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Onida - Poor service after sales

 
5 Reviews
User
  P.Sriprakash
Im from chennai, I bought a new ONIDA - 29" Oxygen color television in the year 2005 - Jan with a 3 year warranty. Last year I encountered the first problem where the TV went off suddenly for no reason. Our house is equipped with 3 phase facility and there was no voltage problem. I called the service centre several times.The technician who came for the service was really a dump and admitted he doesnt know anything after doing lot of R&D with the TV which was really frustrating/Irritating to me. Then I called the serivce centre to send somone who knows something, but instead they took the TV for service with an assurance of returning it within a week, but I got it back only after several calls and it took nearly a month for them to return.

Problem - 2 Complain No: 80507
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A few weeks back when i was watching a program there was flickering sound that came inside the TV and all of sudden the screen became small and gradually became wide unevenly on all the four sides. Again after several calls to the service centre they sent a service man who told he is a senior technician and began his R&D. Initially I thought he can solve the problem since he changed few components and made the screen to appear somewhat ok on all the sides. He told that he will bring a remote control through which he can adjust the alignments but gradually my confidence level went down as he did not turn up for another 2-3 weeks without any information. Again I called the service centre and complained about the recent happenings, though the same technician came but there was no progress and the screen still remains in the same condition with uneven alignment.

Though my TV is still under warranty, I had enough with ONIDA customer service people. They are all good actors and customers are made to believe them 100%. I have decided not to advice any of my friends/relatives to go for ONIDA products particularly TV. Also I hope the complaints board wil take up the issue with the concerned.
Complaint comments 4 Comments     Updated:
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User
Rajesh  
 
Am Rajesh -- 9894522002 form Chennai . I have brought ONIDA AIR CONDITIONER model no : SZ09FLT / SZ12FLT / SZ18FLT on 09-05-2008 . In a spam of 11 months i got a problem in this product, Water started leaking from the bottom of the indoor unit, then i have given a complaint to Onida service station ( ADONUS ELECTRICALS - Valasaravakkam branch ) through phone for the service in WARRANTY PERIOD. To connect the line to the concern person, it takes 5.45 min . After transfering the line, Telecaller made a registry and gave me a code / reference number 526380520 . While having a conversation with them i mentioned, there are 3 elders in which 2 are above 60 of age . Also our fan is not working properly, in this situation even though fan is running the climatic heat is not tollerable . So i made a humble request that AC is most essential . So kindly send the service person as soon as possible . They said according to the rules they have booked our complaint and it will take 2 days of time .I have given the complint on friday . As sunday is a holiday they said only monday they can come and attend. I called them more than 5 times on Monday mentioning, Elders are suffering a lot & since 4 days we havent slept peacefully. On my 5th call at 2.30pm they said Mr.Senthil Kumar has been alloted for service and at 5.00pm i enquired my house members weather anyone has arrived for the service ?, they said till now no one has come.Then i called the customer care again and remainded at 5.30pm. Still now no one has arrived for the service & no action has been taken. I thought branded items are more worth & responsible . Giving money outside to a local mechanic is not too tough, he charges only 450/-, but i hope servicing by a ONIDA mechanic would be a perfect attempt that too in a Warranty Period. BUT now i feel for it. eventhough my house members insisted me not to go for ONIDA AIR CONDITIONAR, I went in search for it due to the BRAND & expected it might last long.

Am really fed up of calling Service centre again & again. My humble request to Onida Authority to step in and take the quick, sharp & necessary action to rectify. This is not an order, Whomsoever reads it, " YOU EXPERIENCE OUR PAIN, 4 NIGHTS STRUGGLING WITH MOSQUITOS & HEAT . HOW COULD ELDERS SUSTAIN "

I hope ONIDA will try it's best to maintain the customer faith & esteem. Otherwise I need to drop Onida from my mind & tell to all ma friends not to make any attempt in ONIDA products.
N
User
Rajesh  
 
Dear Sir,

Ref: For the mail sent on 15.04.2009.

Thanks for the immediate response from your side. I have got a call from Adonus Electricals immediately. In reference to his call Mr. Radhakrishnan has attended the problem & we are much satisfied in his work.

Thanks & regards,

Rajesh (9894522002)
 
Dear Sir,

I have purchase ONIDA AC WG-18 one month back, sudenly AC sithced off and didnot function, I called the servicing centre and their Mechanic came after twodays and said PCB has some fault. I asked to replace the PCB set, there is no proper response from servicing centre.I feel the young guys who are sent for repairing are not having sound idea about the problem and not able to clarify customer .

Pl. experdiate your support in handling the issue urgently.

thanks

Sushanta Kumar Bhuyan
9425598525
 
hello sir i am deepansh jhatta from ludhiana recently i have purchased a window a/c on monday 08-06-2009
instead of giving a call of cutomer care but nobody will come for demonstration
please do the needfull

m-98882-59778

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    Onida - Poor service after sales