Onida — FAULT IN ONIDA WINDOW AC 1.5 TON.

Address:

West Delhi, Delhi

We Have Purchased A Onida 1.5 Ton Window AC From Sarthak Electronics, 17 A, Block
A, Rajapuri, Dwarka, New Delhi On 07/06/12, But On 13/05/13, it started giving
trouble: The MCB Trips When the compressor is on.
We Complained for this to your company on 13/05/13 itself & The Complain No Given
to us was: [protected].
It was attended by your persons on 15/05/13, they inspected the AC & told us that
the problem is with the compressor. Your Engineer asked us for the photocopy of
the bill which was provided to him.He told us that the compressor will be replaced
within 3 to 4 days.
Shockingly when the next day we called at the company's no: 011/39889000 to
enquire about the status of our complain, they refused that the complaint No:
[protected], against which our complaint was attended was registered in our
name &b told us that this complaint No Is Registered on some one else name.
Then they gave us a new Complaint No:[protected], for our problem of
Compressor.
Now on our calling the company is making one excuse or the other.
I request the concerned authorities to kindly look into the matter & Do the
needful & Please don't force me to knock the doors Of The Consumer Court & The
Media For A small Issue. Please revert me back for the same as early as possible.
Details:
Vikas Sarin
MoB:[protected].
Address: Flat No:396, Sector:19,Pocket:03,
Dwarka, New Delhi.
Product: Onida Window AC 1.5 Ton
Date Of Purchase: 07/06/12
Dealer's Name: Sarthak Electronics, 17 A, Block A, Hind Appartment, Dwarka, New
Delhi-1100559.
Invice No: R-1545/12-13.
Invoice Date: 07/06/12.
Complain No 1
Given on
13/05/13 : [protected].

Complaint No 2
Given On
16/05/13: [protected]