Onida / Washing Machine / Hydroshakti Fuzzy 70 — Worst service after sales+Extended warranty period

Address:

Bangalore, Karnataka

Kind Attention to : MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, x` Mahakali Caves Road, Andheri (E), Mumbai - 400 093.

Dear Sir,

I am a Onida customer for long time ( I have Washing Machine , Microwave oven , TV, DVD Player .. at my home)
Onida Washing machine has gone bad on 30th Aug’10 Compliant no : [protected] Dtd 30th Aug 2010
One of the engineer (Mobile : [protected]) visited the place after 2 days and told that some parts( wheel) need to be replaced and they do not have the stock
The washing machine model is Onida Hydroshakti Fuzzy 70 ( 7kg Automatic washing machine)
Reposted Issue : The unit which is supposed to move the cloths (wheel) is jammed
The Washing machine is in extended warranty till 2017

Irrespective of multiple follow-up with Ondia Jayanagar (+[protected] and the engineer (Mobile : [protected]) for the past 1 week
I could not get any satisfactory answers , they keep on telling spare is not available , No one is able to confirm when the spare will come
They are not bothered to even answer the call of call back the customer . Please understand customer is more important for any organizations especially in service sector

If the spare stock situation in 2010 itself on very bad shape for this washing machine , I really doubt how are you going to support us till 2017 ?

I would like to request someone to look in to the matter seriously and rectify the issue at the earliest
If it is beyond repair – Please replace the washing machine
If you cannot do above please return back my money which I have spent on the product + Extended warranty ( I never seen such a failure in any products)

Failing to rectify the issue next 24 hours will force me to go through consumer legal court channel for filing a case against Onida for cheating the customer by selling faulty products, faulty commitments while taking the money for extended warranty.