[Resolved]  Oriental Insurance Company — Subject : Failure to Avail Insurance Claim of my Bajaj Pulsar 220F since last 11 months.

Address:

Gurgaon, Haryana

Dear Sir/Mam,

Subject : Failure to Avail Insurance Claim of my Bajaj Pulsar 220F since last 11 months

This is to inform you that my Bajaj Pulsar 220f was stolen on 20.06.2012 which was registered on the name of my mother Mrs. Manjeet Grover. However, since then I have been on rounds from the office of the insurance company to the police officials and calling them every alternate day, but all of them are just making lame excuses.
Kindly Help me redressing my complaint and find the latter attchached below which I have sent to the insurance company after numerous telephonic reminders.

Thanking you in anticipation.

Yours Truly
Kashish Grover

COMPLAINT

To
The General Manager
Oriental Insurance Co. Ltd.


Dear Sir,
Subject : Failure to Avail Insurance Claim of my Bajaj Pulsar 220F since last 11 months.
This is to inform you that my Bajaj Pulsar 220f was stolen on 20.06.2012 which was registered on the name of my mother Mrs. Manjeet Grover. However, since then I have been on rounds from the office of the insurance company to the police officials and calling them every alternate day, but all of them are just making lame excuses. The officials of your company are just adding one or the other formality every time and just delaying the process.
It’s adding tons of costs to me each day, starting from the interest costs, to the cost of my time, and other variable expenses including phone calls and petrol expenses. Its just that I am a decent and honest citizen of this country that they are delaying the claim. It seems as if your officials want to make money out of it. Even after fulfilling all the checklist documents now they again want the application of the FIR , what the hell should I make out from it, when they have the attested copy of the FIR in original, why do they want the application letter ? I also informed that I don’t possess the application letter as it has already been deposited with the police officials and since they have processed the file for non-traceable, so now its almost impossible to get it back again.
Moreover, the behavior of your officials starting from the one who visited my home, also have been very harsh and unethical.
This is my last and final reminder, and if any action is not taken immediately then I will be forced to knock the door of the consumer court and shall recover the amount of claim along with variable costs incurred till date as well as opportunity costs which amounts to around 34000/-.
Moreover, I am even planning to shift the insurance of my other two cars from your company to some better insurance provider who can at least listen and answer my grievances. Further, your company and its officials must understand that whenever you loose the consumer he will spread bad word of mouth and that will hamper your image.
The people of your company have made the mockery of the whole system itself. It is very sad on the part of Oriental insurance as well as its officials that they are not able to process a claim in 11 months. This is truly unethical and unprofessional as well.
Hence, I kindly request you to please listen to my humble request and sort out the matter on urgent basis.

Yours Truly,
Kashish Grover
Phone No. : +91-[protected]
Email: [protected]@gmail.com
POLICY NO. – 215300/31/2012/15829
INSURED –MANJEET GROVER
VEHICLE NO- HR 26BG 2664
CLAIM NO. 210011/31/2013/031389