[Resolved]  Ortel Broadband Connection - Bhubaneswar, Orissa — Worst Customer Care Service

Hi...I won't write sir or Mam because you people don't deserve respect, you are bunch o[censored]sless people who are working in ORTEL bhubaneshwar..which is worst than non working government office. My Consumer number is 1012209 and my name is Anupam. Every time I raised a complain I never used to get any response from your end until I used to go to Ortel Office in Chandrashekarpur behind RMRC and shout on the useless, worthless, lazy people.Now days they are used to recognize me with my face that this guy has come and now he is going to blast us and our boss. Head of Ortel Bhubaneshwar... Mr. Mohapatra nick name PRIYO ([protected]) tops the list o[censored]sless people and he is the king and knows how to escape from customers and how to fool them with false promise... Also these people from Ortel placed in the plan that I am going to get 768 kbps of speed but till now for 6 months my seped is not going beyond 400. After complaining to MOHOPATRA ... he is giving some reasons that they are transferring 768kbps but by the time it reaches you it becomes less then 400kbps...These people while taking the connections haven't informed me about this and also there is no such clause in document or plan what they have provided. This I used to check daily with Speed Test Analysis software.This is one scenario if I start writing the list will be endless. Also I am ashamed of myself calling you people and asking for solutions from you guys.. I hope people reading this should get a clear picture of what happens inside Ortel Communications Bhubaneshwar... Thanks ...ANUPAM

One of the worst service ever i see for ortel communication, I have taken the broadband connection also earlier had digital connection but for a single day i could not use the broadband whereas the payment done with full amount. Even they are not disconnect us.Nobody has time to give oil for service.Only way to file a consumer complaint.

i have complained in ortel on 22 august.it is 26 august today but my modem is still ofline. if they take money on time always why are not they providiing facilities? i now just hate ortel

Ortel communication customer care ph no is not working since long.How to make complain?
Dinesh Kumar Jaiswal

I hv taken ortel broadband connection frm 01 Sep 14 onward in reconnection my old customer ID.I hv paid Rs.225/- in advance for one months on 02 Sep 14.But when i went to ortel office in Visakhapatnam office for my Oct 14 payment, they told me that i hv Rs.600/- amount is pending for billing...This is my big mistake to reconnection the service like ortel.I think it is the worst service provider in Vizag and the staff in their office are the most worst staff also...they calling customer in their office again and again..but not shorted out their problems.I m calling them many time but they told that this amount issue will be finish shortly but no use..iN A DAY I HV TO CALL 05-06 TIME IN THEIR OFFICE...Pls it is my request to high authority look out below and see wht happening their, otherwise one day your service will be shut down...


Karamveer


My ID is 660111

I want to disconnect my ortel broadbrand connection..because of no regular bill in a month And will you return my full deposite money...

Hi
This is to inform you that I have registered a complaint regarding my internet connection on 22nd of feb 2016 and so far no action has been taken to sort out the problem. For the last 7 days i have been calling the customer care everyday. The customer care behaviour is very rude and they are very ignorant and the situation handling is even worse.
My customer id is 1070194

I have got bill which is not expected that my id is 01336793 plz verify it...or suggest me how to change the plan process
thanks

Amazing service.
Awesome customer care executives. Can barely speak hindi. English toh door ki baat hai.
Highly qualified people and hence they don't know simple technical terms. Lodge a complaint and they response is very good. After 2 to 3 months they will sort it out. Superb! Modem stays online for about 30 mins out of 24 hours in a day. Rest of the time the lights are simply blinking. Awesome speed too, 12 to 35 kbps speed from a 1mbps connection package (Mega 5gb). The technicians they have are 10th fail and have zero knowledge on solving simple connection issue. At the end i would say if you want to get a good isp go for wefe or bsnl (Even though they aren't great but they provide good uptime and faster speeds. One word to say "ortel is trash"... Ooops, that was three words.

With regards,

sir,
At visakhapatnam I had the ortel connection from 5th october 2015 with the id 01197706. The services are so poor that we are net connected fro 5 min to one hour in a week. While contacting the persons of executive Shri Rajesh who could not solve the problem and complaining us that the cables are cut by some persons near NAD or Gajuvaka and we can't do anything and while contacting the orissa people on phone with long call passing and after 10 rupees of phone bill they used to tell the local office people can only do to rectify the problem. though the amount for 3 months have been paid I phoned to Shri Vibhakar and Shri Rajesh to disconnect the connection on 13th December 2015 and what ever amount is comes for me be refunded and take their own modem. They okayed it get the company informed about this. you can see the graph o[censored]sed. later after discontinuing the ortel I switched over to another broad band company which worked nice till date.

Ortel is the only worst in the area of Visakhapatnam.
CVGandhi
EX customer of Ortel with Id 01197706

sir,
At visakhapatnam I had the ortel connection from 5th october 2015 with the id 01197706. The services are so poor that we are net connected fro 5 min to one hour in a week. While contacting the persons of executive Shri Rajesh who could not solve the problem and complaining us that the cables are cut by some persons near NAD or Gajuvaka and we can't do anything and while contacting the orissa people on phone with long call passing and after 10 rupees of phone bill they used to tell the local office people can only do to rectify the problem. though the amount for 3 months have been paid I phoned to Shri Vibhakar and Shri Rajesh to disconnect the connection on 13th December 2015 and what ever amount is comes for me be refunded and take their own modem. They okayed it get the company informed about this. you can see the graph o[censored]sed. later after discontinuing the ortel I switched over to another broad band company which worked nice till date.

Ortel is the only worst in the area of Visakhapatnam.
CVGandhi
EX customer of Ortel with Id 01197706

1st. I would rate their service '5stars' the worst service provider in the country.
I was a customer of Skyview since its introduction (now ortel communication.) but discontinued due to its unparalleled service and get a new connection from Tatasky and I'm happy with my choice since 2006. But I made another mistake by taking an internet connection from this stupid org. in 2009 and discontinued its world class service in 2012 but their cunning customer care and marketing executive trapped me by repeatedly calling to get a connection with a false pretense to offer good service 'cos I was unaware of their unmatched service to the customer due to a loong gap.

So I became a victim and got a connection. The moment they're assured that I'm agreed to take a new connection, their marketing agent started calling me immediately and took the money and told me to get me connected to the net within 24 hours but after 2days and numerous call a tech person came 2days ago and put the modem in my home but after 48 hours of the modem connection I can't even see the 'online led' in the modem.

The customer care/the tech person/the marketing agent all are telling that its due to some technical problem and will be solved soon. But when?

These guys are cheaters and they're all paid to cheat the innocent people in Orissa. There should be a public awareness to avoid being a part of this cheating business and worst service provider and I would like to appeal to the public to boycott ortel service wherever it provides its worst service and go for any available alternatives.

I m chandra sekhar Thapa.
my ortel speed sucks it said 2 mbps but worst than 512kbps my membership id 01441384
for which im unable to play online games which gives me lagg

My ortel broadband customer no 00254276 plan star.For june 2016
i had extra download of 300 mb which would cost rs.90, but it is charged rs.250.Please explain and arrange for adjustment of extra charges paid.

Pankaj basini bhal
m[protected]

I want to change my plan and opt to new plan scheme i. E. Odisha standard, which monthly price is rs.299/- per month.

From
Sanjukta mishra
Consumer id no. 683168

Phone. [protected] (M)