[Resolved]  Ortel Communication — CUSTOMER CARE NUMBER NOT REACHABLE

i have complained to your office before fifteen days now your employ has not connected our cable finally i have sent to u my message kindly take a necessary action solve my problem address Shibani Institute of Technical Education, science park road near sebika medicine store 21/5 acarya vihar
bhubaneswar contact no [protected]

customer care — Customer care executive not reachable

I have been trying a customer care executive from past 2-3 weeks.
Not able to get one guy on board.
Simply waste of time & money & effort.
The auotmatic tele messaging service is really irritating.
Could we get one executive on line pl. in the next 2-3 days.

ortel communication — Ortel Broadband Very poor service provider

I have been facing connection issues with Ortel Communication broadband every day. I get 'no network access'. If it does get connected by chance, the speed is as low that I cannot surf the web also. This has been happening since the past 3-4 nights. I called the night before but was on hold for almost 20 minutes and then hung up since could not speak to customer care. Yesterday, I spoke to customer care executive and registered a complaint. He tracked my MAC Address and agreed that the problem was with their modem receiving signal. There was supposed to be an engineer visit today morning. I got no call, and there was no visit. I called Ortel customer care again and they said engineer will come in the evening and fix the problem. I did not get any call again. I called the 3rd time and customer care said that engineer cannot come today, and will only come tomorrow.I have a lot of important work pending which I already wasted the last few days on. Today again there is no internet connection. I am mentioning here, straight forward, that I WILL NOT PAY MY BILL FOR THE MONTH OF SEPTEMBER-OCTOBER until I am given a waiver for the days that my net has not been working. These days will be counted from Sunday, 25th September till my net does not start working. It has already been 4 days now.

I will suggest everyone do not go for Ortel Broadband. Very poor service. Every ISP has problems I have seen, but Ortel Broadband has the highest in number.

Ortel is the Worst service provider, specially in Angul

DEAR FRIEND. I AM USING ORTEL BROADBAND IN JHARSUGUDA. ORTEL GAVE ME A CONNECTION AFTER 1 YEAR OF WAIT. I TOOK UNLIMETED PLAN WHERE THEY HAVE COMMITED 512KBPS, BUT I AM GETTING 200KBPS TO 300 KBPS. SOME ITS SO SLOW THAT PAGE ARE NOT OPENING. WHEN EVER I TRY THEIR CUSTOMER CARE NUMBER [protected] & [protected] ITS EITHER NOT REACHABLE OR OUT OF SERVICE. THE CALL CENTER EXECUTIVE ARE SO BAD THAT EVEN BEFORE LISTING THE COMPLAIN THEY CUTTING THE PHONE. THEY NEVER RESPOND TO THE CUSTOMER. IT WAS BETTER TO HAVE DONGAL OR BSNL BRODBAND INSTEAD OF ORTEL BROADBAND. ORTEL BROADBAND IS VERY VERY BAD.
MY CUSTOMER ID[protected]

Ortel cable tv problem --TODAY NO SERVICE--
MY CUSTOMER ID 591719
AFTER CALLING CUSTOMER CARE THEY ARE TELLING ALREADY 6P.M OUR TECHNICIAN CAN NOT GO TO YOUR PLACE. THEN CALL DISCONNECTING FROM THERE SIDE. ORTEL IS TAKING SO MUCH TIME TO SOLVE THE ISSUE. I AM NOT HAPPY THERE CUSTOMER CARE SERVICE.