[Resolved]  Panasonic Colour TV - Tc - 21fx21c — bad service

Address:West Bengal

panasonic colour tv set, bought in sept'06 started getting swtiched off automatically while running from 21/10/10 made complaint to panasonoic on 22/10/10--complaint no.-028211
tv technician sujit manna arrvd on 23/10/10, we were watchng tv b4 his arrival but it again got swtchd off by itself
he opend the set , started fidgeting with it, there was an electric spark inside the tv board.after smtm he said an "srt" was needed whch he would bring on 25/10/10 n he refused to believe that the tv was wrkin properly apart frm the previously mentioned problem
the set is completely dead now n he insisted that it was so before he came n he lft after taking Rs276/= as service charge
on 25/10/10 he came n opnd the set, after smtm said we had to tk it to their office near garia metro as now "smv" is not wrkng n the "srt" which he said he had brought [ though he didn't know its price] whch we hadnt seen, didnt help
we told him to arng for company conveyance to tk the tv set n we'ld pay the fees, he left saying that he'ld call on 26/10/10 at 10am which he didnt
why was our tv set in running condition- apart frm that prblm- left in a totally dead condition?
why was he so reluctant to explain what was exactly wrong with our set?
why hadnt he call? did he realise that he had made a mess with our working tv set?
is this the sewrvice to be expected frm company people?
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Aug 13, 2020
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