Panasonic India Ltd / CTV — CTV not attended for service for one month

Address:

Hathras, Uttar Pradesh

Dear Madam/Sir,

I have bought one 21" CTV from gunjan electronics sadabad, hathras of Panasonic brand. in 2010 may around. which is now not working since 21.07.11.
For that i have register a complaint of my CTV of not working by going online on panasonic site there i have got some reference no. costumer care guys have given me assurance that my TV will be up in 24 hrs but nobody had been attended my TV problem.
When i again contacted to costumer care regarding why my problem not attended he told me that panosonic service centre is in mathura and agra and from there my village distances is nearby 40-45 kms this was the reason. today is 11.08.11.

Almost 20 days has been covered but nobody attended my problem even though I have been in talk to service centre on daily basis.

Please help me and take proper action against Panasonic India ltd that when they can not provide service in villages then why they(panasonic) selling thier TVs in remote areas.
Seeking a proper action in the above defined problem.

Regards,
Kartar Singh

Attachment:- Below is my conversation which I held with service centre.

Dear Madam/Sir,



I have lodged my CTV not working problem on 21.07.11.

Still the problem has not been fixed by your service representatives.

I am calling your customer care daily basis but the result is despair only.

Right not my problem no is changed to 016474 from 033300. And this happened three times.



Request you to take necessary action.



If my registered problem is not attended till Friday 12.08.11 I will go register a complaint against Panasonic in consumer forum …

And now days it is very easy to file a complaint in consumer forum as it is gone online……………



Regards,



Kartar Singh

ERC-Indoor Testing

TATA Motors Ltd. (Lucknow)

Mob: - +91-[protected]


[protected][protected][protected][protected]

From: SINGH KARTAR [ Asst Manager (ERC -Validation & Testing) , Luckno
Sent: Thursday, July 28, 2011 10:07 AM
To: [protected]@in.panasonic.com
Subject: RE: Complaint for CTV not working



Dear Madam/Sir,



I am totally unhappy because of your service that 8 days are over but nobody has been come to us to repair my CTV.

If your service is not able to come in my village then you can simply tell that you are unable to service.

I will do repair from outside.

Whenever, I am calling, every time your engg tells next day. Can you please tell me when this next day will come?



I am in Lucknow right now but family in village with my lovely sister and she is addicted to watch TV.

Every day she asking me bhaiya TV is not OK till now and don’t buy Panasonic TV from next time.



If such thing persists I will repair my TV outside come what may. Any way I have to keep my family happy.



Request you to think about it carefully.







Regards,



Kartar Singh

ERC-Indoor Testing

TATA Motors Ltd. (Lucknow)

Mob: - +91-[protected]


[protected][protected][protected][protected]

From: SINGH KARTAR [ Asst Manager (ERC -Validation & Testing) , Luckno
Sent: Wednesday, July 20, 2011 12:25 PM
To: '[protected]@in.panasonic.com'
Subject: Complaint for CTV not working



Dear Madam/Sir,



We bought one CTV in Dec, 2009 from Gunjan electronic sadabad Hathrasnow. Now that CTV is not working.

I want to lodge a complaint regarding above matter. I have also called your toll free no but that is always busy. That’s why I have chosen this way.



Kindly send your representative on below address to repair that CTV.



Name- Kartar Singh S/o Shri Sahab Singh

Village and post- Madhaka near sadabad

Landmark- Ambedkar Murti

Distt- Hathras

State- Uttar Pradesh

Pin- 281307



Regards,



Kartar Singh

ERC-Indoor Testing

TATA Motors Ltd. (Lucknow)

Mob: - +91-[protected]