[Resolved]  Panasonic Plasma TV Model: Th - 42pwd8wk — NON RESPONSIVE FOR REPAIR

Address:

Mumbai City, Maharashtra

Panasonic plasma T.V Viera (TH-42PWD8WK)
Poor quality product/service
I bought a 42" Panasonic plasma model TH-42PWD8WK in Oct 2006 for Rs:1,00,000/-. The warranty was for 1 year. after 4 Years later the T.V stopped working. The T.V is mostly viewed during weekends and holidays only (and as such was not overly used). Panasonic service centre Digi Lab Andheri Owner Mr Harshal first they Charged Rs 1,764/- To Check Problem of My TV Their unqualified Service Person Comes To home inspect the TV and told me that I have to get this TV to Their Service Station (If They Take They Charge Rs: 300.00) after Delivering the TV to their Service Station they are totally Non Responsive f all they were Not Responsive and after two or three attempt they told us the Tuner Card had gone bad (no reasons given). The Replacement card Module was costing of Rs 8250/- and Repar cost for Card was quoted around Rs,3500/-a time delay of 1 weeks. after given my approval for repairing of Old Card They were quite for some, Not Bothered to inform me about my Tv status.

Even I have Contacted their Head office in Bangalore and Spoked with Mr Sunder as well as Mr Richard
and after so many calls They said Tuner Card can not be Repaired as Parts are Not Available First They Says It will Take 5/6 Days To Get Card) during all this time they were totally Non Responsive they hardly called from their side all the time I have to call them, after they informed that Card is Not repairable due to non availability of parts, I had Given my consent to replace Module and Return My Old Module They Refuse to Return My Old Module and they refused to return my old Module

After lot of Pain and harassment from The DIGI LAB PANASONIC AUTHORIZED SERVICE CENTER
I told them to go ahed with the replacement, they told me you take your TV and Our Mechanic Replace the Necessary Parts I Was offering them Tuner Cost Rs: 8,250/- But they said hand it over to Mechanic
at the time of Replacing your tuner.

Once I took my Tv Back they became More arrogent and they Did Not Turned up many calles and One Personal Visit they use to Give excuses that we do not have Tuner card First they told me It will take 2 Days, after that they were again disappear I called them after 4/5 Days again they said same thing and lately they said It will take 10 Days, I have asked their Owner Mr Harshal to Give me fixed Date when You can Fix my TV they said it's Not in Our Hand when We get part We will Fix It, THEY ALSO INFORME THAT THEY REPLACE IT WITH REPAIRED MODUAL BUT AT THE TIME OF GIVING ESTIMATE THIS WAS NOT INFORMED (IF THIS IS THE CASE WHY THEY ARE NOT REPAIRING MY MODUAL)

All this is started from 25th Dec 2010 and Till Today My TV is in same NON working Condition after Paying Rs 1764/- and Lot of Frustation I dont know what to do Even after Paying buying such a Expensive REPUTED INTERNATIONAL BRAND LIKE PANASONIC TV and approaching Panasonic service station My Tv is Not repairable.

I advice you Not to go for This Kind of Product If they can not support It.

Delar says it's Discontinued Model but My question is that How long Panasonic Co is responsible for Supporting such a Expensive product.

I advice you Not to go for This Kind of Product If they can not support It.

Can some one guide me How to Go legally with Panasonic to get My TV Fixed as FROM PANASONIC SERVICE STATION (DIGI LAB ) there is no any written communication or emails.
ONLY HAVE DIGI LAB RECEIPT NO:624 DT: 25 DEC 2010

Your Advice is help full to me (My email ID is [protected]@gmail.com)