Delayed / poor repair service - LG 42inch Plasma TV
Three months ago, I had purchased new LG 42inch plasma TV. About 4weeks ago, we started facing problems with the TV remote, sometimes will work sometimes wont work. Called service center three weeks ago. The LG serviceman came to observe the problem.
He did not come with a working remote to check.
He did not even come with two small pencil cells to make sure bettry power was not a problem.
Without checking TV side problem, the serviceman tells that the remote is not working and left ordering new remote. Eventually, the problem was with TV and fixed after waiting too long.
In worksheet, the serviceman fills totally wrong and incomplete info.
They did not have working remote nor a new remote so they tell me to wait till new remote arrives to their center. Two weeks later (today, 17-June), the same serviceman comes with a new remote. Still the new remote did not work. So, he comes to conclusion that there is a problem with the TV sensor. So, he opens the TV rear panel and fixes the loose contact of the sensor unit. THE PROBLEM IS FIXED after waiting, loosing all the pleasure with TV such as fooball game, imparting displeasure and forcing us to make calls.
We lost precious weeks from watching TV moreover the situation imparted lot of displeasure upon us because of service related problem.
The loose sensor contact indicates poor workmanship of LG manufacturing line. The service center is poor as wrong and hasty judgment about problem. Not only that, in the service logbook, the serviceman fills incomplete evasive and wrong info. I could not attend one phone call, he would not miss to mention that in the logbook. After 5miniutes of missing the serviceman's call, I called rightly still he would not miss to put in service logbook.
The LG service center observer should investigate about this case to improve image and qualiy of service.