SIR THIS IS REF TO COMPLAINT ON OUR NEWLY BOUGHT LCD TV WHICH IS JUST 6 MONTHS OLD AND WE ARE FACING PROBLEM TO GET IT SET TO WORKING CONDITION. INITIALLY FACED LOT OF PROBLEM TO GET MY COMPLAINT REGISTERED AND THEN ITS ALLOCATION TO THE RIGHT LOCATION . FINALY GOT MY COMPLAINT REGISTERED ON 10TH NOV.2010 #REF NO 020153 AND AFTER A DAY ONE OF THE ENGINEER VISITED AND TOOK ONE OF THE PART FOR REPAIR AND RETURNED AFTER TWO DAYS BUT IT DID NOT WORK OUT AND AS PER ENGINEER POWER PCV NEEDS TO BE CHANGED AND SAID IT WD TAKE 7DAYS AS PART WD COME FROM CHENNAI SO AFTER ALMOST WAITING FOR 10 DAYS STARTED CHASING THE ENGINEER AND OUR PHONE HAD BEEN UNANSWERED AND TDY AGAIN AFTER E-MAIL TO CUSTOMER CARE GOT A CALL FROM A GENTLEMAN TO FOLLOW UP THE CASE AND GOT A CALL FROM ENGINEER TO ITS REPLY THAT TV NEEDS TO BE TAKEN TO SERVICE CENTRE AS THERE IS NO SURITY AS TO WHEN THE PART WD CM FROM CHENNAI.
PLS REQUEST YR KIND ATTENTION AS ITS NEW LCD TV MODEL NO. TH-L32C8D AND NEEDS CHANGE OF POWER PCV AS TLD BY ENGINEER AS IT IS NOT GETTING STARTED AT ALL. HOPE MY EFFORT TO SHARE THIS WHOLE EXPERIENCE WD NOT GO WAIST AND WD GET AN EARLY RESPONSE.
MRS MEENAKSHI
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Panasonic TV — faulty LCD TV
his is reference to Consumer case#84/09 against Panasonic TV at JanakPuri Branch under judgement of Mr. J.P. Sharma.
This case was file 1.5 years back and still we have not recieved any
result due to regular delay and misbehaviour from court at Janakpuri
as they do not listen or help to consumers.
We consumer are totally helpless by such a treatment as consumer
courts have forget that
these are held to provide us justice but they are frustrating us by
such a response.
We had purchased a LCD TV for Rs.34000/- which stops functioning after
1 month of purchase.
1) On first visit from service engineer we were told we will recieve
replacement withing i week but after regular follow ups dealer
neglected to provide any help i.e . K Square network.
2) No jobsheet was provided by service engineer and they misbehaved
with me and my wife.
we complained to local police station and filed written complaint
against them.
3) We again called the service engineer and he without any physical
check asked for Rs.26000/- from us and again no job sheet was provided
as they neglected to give the same.
4) We have been fighting for last one and half years but not given any
justice as we have filed this case with lot of hope.
5) We have been given a date every time we go for hearing and when
asked anything they
opposite party.
This is last and final request to help in this regard as if not given
any justice we have to take backfoot step by taking this case back.
There were lot of hope from consumer court but such a behavior is
taking all the trust we were having.
Hope you will help us in this regard.