[Resolved]  Pantaloon Retail India Limited — Delay in delivering goods, bad customer handling

Address:

Bangalore, Karnataka

This is with reference to Invoice number[protected]. I have purchsed one LG LED TV on 02/10/2011 from the following out let.

100 Feet Road :: Bangalore
Address:No. 62, Asha Pearl,
100 Feet Road, Opp. Axis Bank,
Indiranagar, BangalorePincode:560038
State:Karnataka
Phone:[protected] / 55 / 56

I checked with the sales team out there and requested them quite a few times to deliver the TV on the same day. The team refused to do so stating that they do not have stock in their branch. Same response came to me from the manager. (They did not even try to check with the ware house if they can actually do the delivery on the same day). With the TV i happened to win a 101 Movie dvd set as a complimentary gift. Upon checking with the folks @ the branch they told me that they cannot give the DVD pack then since they have already commited to other customers. They told me that I will get the DVD pack with the delivery of the TV after confirming that the dvd stock is available at the warehouse. After all the assurances,I made the payment and the guys at the store promised me that the warehouse guys will call me by 11 AM and i will get the delivery by 1 PM on 03/10/2011.

On 03/03/2011, I waited till 1 AM nobody called me. When i checked with the store they told me that they will check and get back. At 2:30 I got a call from the ware house that I will get the delivery by 6PM. @ 6 PM I did not see anyone. I called up the maanager ( who sounded pretty annoyed) said the same thing (he will check). Eventually after the long wait I received the goods @ 8:45 PM in the night. When I asked about the insatllation, those people told me that I will receive a call from LG next day for the installation and demo. On top of that I did not even receive the complimentary dvd pack as well. I tried to check with the store about the DVD pack on all the three numbers listed above. Nobody picked the call for my convineince (they are supposed to be open at leat till PM).