Pantaloons

3 Reviews

ajoy16 on Jul 30, 2012

double debit from axis bank credit/debit card

Garments was purchased from Pantaloons,Durgapur on 26-07-2012 for amounting to Rs.1013/- and my Axis Bank credit card bearing no. 4074390000255180 was placed for payment but after swab the card, the cashier told me that it is not acted upon so make the payment by cash or through other cards. Accordingly, I gave him my Axis Bank debit card bearing no 4688059019211348 and the payment was successfully done.

But within a very short time I got a SMS from Axis Bank to my Mobile Phone No. 9231522123 that "Rs. 1012=79 was spent on your Axis Bank Credit Card no. 5180 on 26-07-2012 at Pantaloons".

So, I would pray your honor to look into the matter so that the amount so debited wrongly, may be refunded and the Axis bank may restrain from auto-debit from my account. It may be noted that a complain in writing has already been submitted to the said pantaloons on 27-07-2012.

2 Comments

Comments

Jul 31, 2012 by

Future Group Care

Dear customer,

Hi I am Priya from Future Group. At the outset I would advise you to refrain from revealing your card details on public sites. I regret the inconvenience caused to you. We have taken a note of your complaint and will get back to you soon. In case of any queries write to us at priya@futuregroup.in along with your reference id 5480 and we will get back to you.

Regards
Priya
Future Group Care

Aug 7, 2012 by

Future Group Care

Dear customer,

I would like to inform you that you can visit the store and meet our store manager for the reversal of the extra debit from your account. It can be reversed if swiped twice. I hope that you are satisfied with the resolution. In case you have any further queries please get in touch with us we will be glad to assist you.

Regards
Priya
Future Group Care