[Resolved]  Passport Seva Kendra — Tatkal amount was charged for Normal Passport

Address:

Bangalore, Karnataka

My name is Asraf and looking your help to recover my money
.
As my passport expired few months back and I applied for renewing the password at passport seva kendra, lalbagh bangalore and got an appointment for tuesday 31st jan 2012.

During the process, I asked the office regarding if there is a provision to convert the passport from normal to tatkal as I had completed an interview and was waiting for an update. I was told that if my previous police verification is clear, then I can apply for tatkal without any verification certificate and officer in a counter asked me to enquire in b counter. I paid 1500 rupees for normal passport (jumbo) and then went to b counter.

In the b counter, I was told I am eligible to apply for the tatkal passport after the officer verified my previous verification records. I paid the additional 1500 rupees to convert my normal application to tatkal. But at counter C, the officer rejected my application for tatkal and requested to talk to the apo.

As per the apo it was their mistake asking me to pay additional 1500 rupees for tatkal. The reason given for rejecting my application for tatkal was my photo was not uploaded in their website during the previous passport process. She asked me write a letter stating I have asked to convert the passport to tatkal due some urgency and since my photo is not uploaded for the previous passport in the website I am not eligible and hence convert the passport to normal. But they are not ready to return my 1500 rupees back stating once the amount is paid, they can’t return it.

I talked to the one of the passport officer in the regional officer in koramangala, but he was helpless to return the money.

I am wondering why should I lose the money for their mistakes and why don’t they return the money if they can’t provide service.

Even after 45 days, I am till waiting for my passport.

Please help me to recover the money

passport application details:
file number: bn[protected]
arn:[protected]