We are very sorry to read your issue here. Best way to resolve any concern is to send an email to firstname.lastname@example.org. We are available 24 hours on all 7 days of the week to resolve your issues.
Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!
Amount of Rs 20 has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.
You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.
Should you require any other assistance, please send us a mail at email@example.com.
Paytm Customer Care