[Resolved]  Paytm — recharge failure

Address:South Delhi, Delhi

yesterday on 07 nov2011 at 19:00hrs i had made a recharge of RS 50 on my vodafone m.no - [protected] but recharge has not been done and the amount has been debited .
my order no is 8328349 ,when i gone to query through paytm account then they have given the statement about the payment failure but payment has been
recived. and also payment balance is not showing in paytm cash account so you are kindly requested to go through my complain and solve this problem.
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Aug 13, 2020
Complaint marked as Resolved 
Jun 08, 2016
patel mital's response
My ticket not book but my account debited money plz my money retuns
Complaint comments 

Comments

I am Tushar done recharge Rs 100 for Reliance GSM number [protected] using sbi online transaction(Ref no IG[protected].But I didnot get recharge for my mobile .plz make my recharge as soon as possible.
I am Arun done recharge Rs 198 for UNINOR number [protected] using sbt online transaction.Order no:2906604.But I didnot get recharge for my mobile .plz make my recharge as soon as possible.
Dear Sir

Sub: Order No. 3023744 (Recharge Failure) dtd 28-07-11

My Dish TV VC No.is [protected]

By Mistek i insert wrong VC No. [protected]

Amount Rs. 200/-

Pls Recover my money to my correct VC No [protected]

Best Regards,
Sanjit Kumar Singh
[protected]
@ Arun

We have reviewed your transaction and your refund has already been initiated.
@ sanjit

We have reviewed your transaction and your refund has been initiated on 28th July 2011

Please contact us directly at [protected]@paytm.com for further assistance.
@Tushar We have reviewed your transaction and your refund has been initiated. Please contact us directly at [protected]@paytm.com.
I tried to recharge my mobile number [protected] through my PNB DEBIT CARD, but it failed several times reason- payment rejected by the bank.

secondly on my debit card only date of issue of the debit card is mentioned not validity date
how to register through payTM? I never registered for recharging thro' pay tm
plz refund my amt 1260rs my to cel n is [protected], [protected] thru h d f c bank credit card plz as be possbil my refund my a/c thanks [protected]@paytm.cm
two of my past recharges were failed which was never refunded by patm... the order numbers are as given

1639597 and

3909882

please do consider this
two of my past recharges were failed which was never refunded by patm... the order numbers are as given

3783888 and 3784070
two of my recharges in 18/08/2011 were failed which was never refunded by paytm . The order numbers are as given

3783542 and 3783852
dear sir,
my two recharge was failure and my account balence is deducted . so please refund my balance.
mobile no-[protected]
order no-2784518, 2785222
amount-250+250=500
amount pay mode-debit card
bank-ubi
date[protected]
1729472 [protected] Tata DOCOMO 100.00 29-May-11 18:34:08 Failure Refunded. BUT I HAVE NOT RECEIPT ON MY ACCOUNT. PLZ HELP ME SIR THANK U
dear sir,
my two recharge was failure and my account balence is deducted . so please refund my balance.
mobile no-[protected] order no ;4061532 amount-810 amount pay mode-net banking SBI Date -25-Aug-11 time-06:04 pm
I have recharge my mobole no ([protected]) vodafone circle Andhra Pradesh on[protected] throught paytm.Com but I have not received recharge amount yet. Same will be deducted from my saving account.Please recharge it or refund my amount as soon as soon possible.

The Tranactions details of my payment is

Ticket No :[protected]
Registered user : [protected]
Mobile operator : Vodafone
Mobile number : [protected]
Recharge amount : 222.0
Payment mode : Hdfc Debit Card
Transaction date : 05-sep-2011 around 10:20 am
please clarify my given complain at the earliest my order no is 8328349 . recharge has not been done and the amount has bees debited.
Dear Amit,

We are very sorry to read your issue here. Best way to resolve your any concern is to send an email to [protected]@paytm.Com. We are available 24 hours and all 7 days in week to resolve any issue.

Remember at paytm, we give you a promise that unless you have received your recharge, your money is yours.

There was a delay in receiving the payment confirmation from your bank, as a result we were unable to instantly process your recharge.

Amount of Rs.50 has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

Best Regards,
PayTM.
Dear Sir/Madam,

Requested to you that on 13.11.2011, i want to recharge my mobile for 200 rupees by net banking but recharge has not been done and the amount has been debited from my account. ref no - CCA11KFAD499-[protected].Please take action as soon as possible.


Thanks.
Sir, I have made online recharge of my mobile no [protected] for 100 Rs on 15 aug12 using ICICI debit card through paytm websit, second one is for Rs 50 against [protected] on 16 jul12, the amount was debited from my account, but recharge was not done.

Please find the details and do the favourable action against this as soon as possible.
Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

We have already completed the refund process of Rs. 50 from Paytm side for our Order Number 43003042.

Remember, if you do not see this balance in your bank account yet, it is because your bank does not reflect this refund instantly. You could check with them on time it takes for such refunds to show up.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

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