PayTM

3 Reviews

vpmg on May 30, 2012

UNAUTHORISED AMOUNT DEDUCTION

Hi all,

very-very bed service by paytm ...
I recharged my number on 6th may only one time amount 50 rs deducted and recharged successfully,
but as per my bank account statement one more time amount inr- 50 /- Extra charge ..
also as per my order status ..

06-may-12 36975066 recharge of rs50.0 for vodafone prepaid number XXXXXX907 50 success

while in my bank statement its twice amount charges --
unauthorised transaction---

06/05/2012 16:33:50 07/05/2012 212779909158 pcd:0002369374:1127393311273:paytm mobil 50.00

sucess transaction

06/05/2012 22:13:45 07/05/2012 050678554849 pcd:0002369374:00005344:paytm.Com

I have assign lot on complains to care@paytm.Com but no reply .

Can any one tell me is it the right way amount deduction no refund ???
I request to all never recharge from paytm

--
Thanks & regards,

mukesh kumar
+91-9873664353
8285767832

2 Comments

Comments

May 30, 2012 by

vpmg

its always bed

Jun 6, 2012 by

PayTM Customer Care

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to care@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Amount of Rs 50 has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

Should you require any other assistance, please send us a mail at care@paytm.com.

Best Regards,
Paytm Customer Care
care@paytm.com