Paytm.com — why claim the transaction by paytm.com, if status is showing failure

Address:Jaipur, Rajasthan

Dear madam
Pl clarify the reason if transaction is failure then why paytm.com has been claimed Rs 251 from my bank by date 17/07/2012???
And you people also sent me cancellation letter (attached)
16-Jul[protected] Recharge for Tata Sky number [protected] 301
SuccessPayment Failure


i am very much dissatisfied with this type of paytm.com attitude.
I want clarification, now i want to talk to you pl contact me [protected]

Regards
Yogendra

Attachment(s)
[protected]cancellation.pdf
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Dear sir,

if transaction is failure, than why it is showing recharge in progress??? i don't want any recharge from your side, i want my money back in my credit card. You have done fraud with me. I cant trust you anymore.
I am very much disappointed with your services.

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

We have already completed the refund process of Rs. 251 from Paytm side for our Order Number 42977961. And remaining amount of Rs. 50 has been refunded into your Paytm cash balance.

Remember, if you do not see this balance in your bank account yet, it is because your bank does not reflect this refund instantly. You could check with them on time it takes for such refunds to show up.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

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