[Resolved]  Paytronic — not refunding my money

Address:Dakshina Kannada, Karnataka

10 days ago i buy PAYTRONIC mobile& dish recharging service for 2500/-. I thought i am gonna benefit from their service but instead i lost so much of money because of the poor service! when i recharge the customer mobile no. balance on my prepaid account is gonna cut but the customer is not getting the recharge amount so obviously the customer is not gonna pay us until they gonna get the recharge successful but we lost our balance from our account! when we complain to customer care they say recharge successful so they not gonna refund us! oh my god look the customers is not getting the balance and the balance from our account is cut every time we recharge whether the customer getting the balance or not getting the balance! this is the Service of Paytronic services they are actually Robbing us! and we cant do anything! christ help us!
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Richard123

I Dont think Christ will help you with this invoking him for some small issues will not help. However i can we understand that you might have face some issues and we apologize for the same however we request you to mail us the specific problem or the transaction number or the order id on merchant.[protected]@paytronicindia.com as that is a exclusive email id for all merchant we would have love to solve your issue however you chose this platform.

However we will be glad to help you kindly provide details of your UIN or registered mobile number on merchant.[protected]@paytronicindia.com also provide the order ids that you have queries on.

Looking forward to your mail.


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With Regards,

Pradeep Shetty - Sr. Manager Back Office & Customer Service

Paytronic Networks Pvt. Ltd,
B5-B6, Narayan Plaza, HDFC Compound,
Adjacent to Boomerang Business Center,
Chandivali Farm Road, Mumbai - 400 072
URL: www.paytronicindia.com

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