[Resolved]  Pepperfry.com — expired medicine sold costing 1,099 rupees

ordered Nature's bounty vitamins for the Hair from pepperfry.com , costing 1099 , Payed money by net banking on 1/12/12 . the item was received by me on 9/12/12.. the packet has 65 capsules and the date of import is 2010..the DATE OF EXPIRY IS 1/2013.. i.e. just after 20 days .same day I lodged a complaint on the website they replied that I need to send the pictures of the product and they will refund the money, which i did , I am sending regular mails to them but now they have stopped responding.

"Copy of the mail sent to pepperfry -----
DEAR Sir/Madam,complaint :this is in reference to order number :[protected], 01/12/12 product NATURE’S BOUNTY VITAMINS FOR THE HAIR- (65 TABS) *SENT VIA:* DTDC *AWB NUMBER:* Z77727993*SHIPPED DATE:* 07/12/12----- I received the packet today on[protected].. and the expiry of the medicine sent to me is 1/13.. i.e just after 20 days from today. it means i have to consume 65 tablets in 20 days….. this is complete fraud on your part..kindly send me a new packed bottle of the same..or I will lodge a case in consumer court by tomorrow….
kindly reply
thanks
VIKAS SAXENA Mobile : [protected]

REPLY ---Pepperfry Support via f2a00798ywwb.9-cmjleau.9.bnc.salesforce.com Dec 9
Hello,

Thank you for writing to us.At Pepperfry, we try our best to not give any cause of complain to you and are sorry to hear that you received a Wrong/Damaged/Unsatisfactory/ MRP Difference Product.
We thank you for bringing this to our notice. We would request you to send a photograph of the item that you have received so that we can investigate and we will then proceed with processing a refund to you. The images can be sent to [protected]@pepperfry.com We are available from 8am to midnight ( phone lines ) and 8am to 5am ( chat support).If there is anything else that we may help you with, please feel free to contact us on [protected] or write to us at [protected]@pepperfry.com. You can also track your order athttp://www.pepperfry.com/track-your-order/

Regards
Kiran

VIKAS SAXENA - Dec 10 to Pepperfry As per your requirements I am sending the pics attached with this mail, kindly check and take action…

11 Dec to Pepperfry----Dear Sir/Madam,
Two days have passed,as required by you i have sent the pics of product, I haven’t received any response from you side regarding the refund … kindly update the status by email positively by today
thanks
VIKAS SAXENA

12 Dec-- Dear Kiran,

Three days have passed and I haven't got any reply as you must have seen the photos by now.. as you have written in your mail “We thank you for bringing this to our notice. We would request you to send a photograph of the item that you have received so that we can investigate and we will then proceed with processing a refund to you. The images can be sent to [protected]@pepperfry.com“
Kindly update the status of my case ..
thanks

14 Dec--Dear Kiran,

Four days have passed and I have sent you reminders everyday but still I Haven't got any reply
Kindly update the status of my case ..

Thanks