[Resolved]  HDFC Bank — HDFC Credit Card Renewal

>> Slow, ineffecient processing of the Credit cards to be renewed. <<
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In the current era of recession and tough times - ensuring existing clients remain your customers is very much important & the relationship with the customers is a very vital factor.

I have a salary account in HDFC as well & my credit card was supposed to be expired in July 2009 and the renewal request from HDFC Bank was quick as well (so far so good). But after the renewal form was filled in my card did not arrive and in this long time in between i had moved into some other flat within the same building. After around two weeks of shifting my place - corrier personnel doesnt handover me my credit card (even if am ready to furnish details like DL# or passport)... Though, the reasoning from Corrier side seemed justified - I did fill in again a new form for change of Address... After a month - on continuos enquiries at last today I have been told that the address I have furnished is rejected as the PIN code mentioned was different...

I have some Open Questions -
> The pin code is a fixed entity - does the customer really requires to mention the PIN CODE ? Even simple softwares could tell you what the PIN code is for a certain area, then why do you depend solely on what the user has entered ? And does an already existing customer prove that he/she has already been validated ???


> The Pin code issue was never informed to me (the customer), it is only after a month and half's continuous inquiry rounds that today I know what the issue is... Why does the customer not get contacted instead of waiting for call from customers ? Have your outgoing call rates been soaring or what ?


All said and done - atleast I now understand how important a customer I am... (better late than never). :)