Philips 24LCD TV 24pfl4505 / V7 & Bundled Videocon D2H - VIDEOCON D2H NOT PROVIDED YET, ALSO DEMO/WALL MOUNT NOT DONE YET, 2 YRS EXTENDED WARRANTY DOCUMENTS YET NOT PROVIDED.
Pramit D on Jun 9, 2011
I have purchased a 24'' LCD TV of Philips from Great Eastern Appliances Pvt. Ltd, Kakurgachi, Kolkata, on 24/04/2011; Serial no: 110311019000705786.
Next day i brought the TV to Jhumri Tilaiya, Koderma , Jharkhand ( i had already informed Great Eastern regarding my place of installation to be Koderma while purchasing).
I was told while purchasing that the TV comes with a bundled Videocon D2H connection, and i may need to pay Rs300/- for activation and installation of the same for which i agreed.
I was also informed that this TV comes with 2 yrs extended warranty.
When i asked for extended waranty documents and for the D2H, i was informed that philips company representative will come to my place, give demo, provide the papers for extended warranty, and will also do the needful for the D2H.
I waited for a considerable period for the representative to arrive, but no one did!
I emailed PHILIPS but my mail returned back, then i mailed customer care through philips website, on 01/05/11 and got an automated reply same day, also Mr Manoj khatri of customer care mailed me on 02/05/11 and asked me to contact customer care over phone.
Since then i am in touch with Customer Care(18001022929) over phone, but my problem has not been addressed yet. My last complaint was registered as PRAN3105110008.
Customer Care asked me to contact PHILICARE, RANCHI(0651-2331536). I called them up and discussed the matter, they told me they will do the demo and wall mount in a few days time( to which i agreed); but they said they will NOT provide any documents regarding extended waranty, NOR will they provide the D2H.
I discussed with Mr Rahman of PHILICARE too at 9470283910, although Mr Rahman was well behaved and sounded helpful, by problem was not addressed.
I called up Videocon D2H customer care and they told me that they need some coupon for the D2H, when i told them it is part of bundled offer, and philips representative should provide the same, they could not clarify it properly, all they said was they either need the coupon or the dish+set-top box, they will not provide by themselves!
On informing this to Philicare, they said they will not be of any help regarding this matter!
In meantime I called up Great Eastern Kolkata 033-22895388/ 033-23648351(Asijit-9831833934), and I was confirmed from them that 2 yrs extended warranty and D2H are being provided by philips company representative on arrival for demo.
I also had discussion with Mr Uma Shankar Ji (9631949390) of Philips, who is perhaps Manager of Philips( as told by Mr Rahman of Philicare) and requested him to look into the matter on urgent basis.
Even after more than a month of purchase of TV I am unable to view because of no D2H, it is at present just a show piece.
I need D2H connection
I need wall mounting/demo.
I need 2 yrs extended waranty documents.
Please help me.
Dr Pramit Dakshit
DVC OFFICER'S DORMITORY,
BLOCK-A, ROOM NO-5;
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