[Resolved]  Philips Electronics India Limited — STEAM IRON UNDER WARRANTY

Address:Ahmedabad, Gujarat

Dear Sir,

I purchased a Steam Iron o0f Philips on 28.03.2009, its Thermostat started malfunctioning in November 2010 I took the product to Philips authorised Service Centre t Aalap Services on 30.11.2010 I was asked to wait to collect Iron after repairs. After an hours wait I was delivered the Iron I took it to home and started ironing clothes resulting damage to clothes due to malfunctioning of Thermostat and defective coating in the base plate. Again I took the Iron to the Centre on 09.12.2010 and was asked to collect it on 11.12.2010, I was told that its Thermostate is defective and they have adjusted its setting but I refused to accept and asked them to replace the Thermostat for which they refused.

Later on I sent mails to their respective offices and got the reply that they will shortly revert back to me but that SHORTLY did not come and now they have responding to my Emails.

I will request all to keep away with PHILIPS products as they do not honor commitments.

Given below is my initial mail subsequentle replies received and my further mails in the matter which are self explantory. These Multinational Companies are looting the public on account of Brand image. Its products are not worth to buy.

Alok Bansal
+[protected]



SHAMELESS FELLOWS, DO NOT HAVE COURTESY EVEN TO RESPOND. TIME LIMIT GIVEN ENDS AT 16.00 HRS.

Alok Bansal

From: Alok Bansal
Sent: Thursday, February 24, 2011 4:40 PM
To: 'Philips Consumer Care'
Subject: RE: Philips feedback - CONSUMER - IN - [sender:alok.[protected]@electrotherm.com]
Importance: High

USELESS AND EXTREMELY POOR SERVICES AND FOLLOW UP ON PART OF PHILIPS. NO ACTION TAKEN SO FAR AFTER YOUR MAIL OF 18th FEBRUARY 2011. NOTE THAT I WILL POST THIS COMPLAINT ON NET ON 25th FEBRUARY 2011 AT 16.00 HRS IF NO REPLY IS RECEIVED. THIS IS THE FACE OF AN INTERNATIONAL COMPANY.

Alok Bansal

From: Philips Consumer Care [mailto:[protected]@philips-customercare.com]
Sent: Friday, February 18, 2011 5:16 PM
To: Alok Bansal
Subject: Philips feedback - CONSUMER - IN - [sender:alok.[protected]@electrotherm.com]

PHILIPS
Dear Mr.Bansal,

Thank you for contacting Philips Consumer Care.

With respect to your e-mail, we deeply regret for any inconvenience you have faced, and shall look into the matter .As we at Philips Consumer Care believe in sense and simplicity, please note that your request has been forwarded to the Branch Service Head. As soon as we receive the feed back we will inform you accordingly.

Kindly bear with us till then.

For any further assistance, please do not hesitate to contact us again.

Kind Regards,

Philips Customer Care
Executive Name: Mohit
Contact Us #[protected]Toll Free),[protected]Standard rate apply)
Work Timings: Mon - Sat # 9am to 9pm / Sunday # 9am to 6 pm

Philips Customer Care Care,

How much time the concerned department needs in responding. It appears tall claims made are crashing and a casual approach is in place.

The department thinks customer will forget and they will carry forward their befooling attitude.

Cordially

Alok Bansal
[protected]

From: Philips Consumer Care [mailto:[protected]@philips-customercare.com]
Sent: Thursday, February 10, 2011 10:39 AM
To: Alok Bansal
Subject: Philips feedback - CONSUMER - IN - [sender:alok.[protected]@electrotherm.com]

PHILIPS
Dear Mr.Bansal,

Thank you for contacting Philips Consumer Care.

With respect to your e-mail, we deeply regret for any inconvenience you have faced. As we at Philips Consumer Care believe in sense and simplicity,we would like to inform you that we have forwarded your request to the concerned department. Kindly wait for the response from our concern department.

For further information please do not hesitate to contact us again.

Kind Regards,

Philips Customer Care
Executive Name: Komal Wadhwa
Contact Us #[protected]Toll Free),[protected]Standard rate apply)
Work Timings: Mon - Sat # 9am to 9pm / Sunday # 9am to 6 pm

First name : Alok
Last name : Bansal
Address : B - 12, Kadamb Flats, Ambli Bopal Road, Bopal Bopal Bopal
Postal Code : 380058
City : Ahmedabad
E-mail : alok.[protected]@electrotherm.com
Telephone : [protected]
model_number : GC1115/02
purchase_date : 0372009
title : Mr

Comment / Question
[protected]------
I purchase a Steam Iron from Infinity Retail Limited (Croma), Iscon Crossing, SG Highway, Ahmedabad on 28th March 2009 vide Invoice # 148932.
The Iron started giving trouble in November 2010 and taken to Aalap Services Authorised Philips Service Centre at CG Road on 30th November 2010, there after an hours wait gave the Iron back to me saying its Thermostat is defective and they have set it right. I took the Iron and used for 5-6 days during the period it was not heating properly, sometimes getting overheated and damaged 1-2 cloths. I again visited Aalap Services on 9th December 2010 and narrated the problems being faced. It was kept for two days, before going to take delivery of Iron I enquired from Service Centre I was informed its Thermostat is not working properly and it has been replaced. When I reached Aalap Services on 11th December 2010 the Technician told that Thermostat has been repaired not changed at this I did not took back the Iron it is still lying there.
I want to know what is the use of giving any guarantee to the product when its defective parts are not replaced during guarentee?
What is the fun in repairing the Thermostat, every one knows it can not be repaired and needs replacement?
Why a customer buy Philips products as these are quite expensive? I purchased an Iron (Steam) from Croma @ Rs.600/- with same design and features bearing REPLACEMENT GUARANTEE WITHIN ONE YEAR.
I would like to know whether you are ready to replace the defective parts of the defective Steam Iron still under guarantee and lying with Aalap Services since last two months and they have not bothered to replace it or call me.
Unders the circumstances I may not buy Philips products in fut
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Aug 13, 2020
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