[Resolved]  Philips India — Heating Problem in Induction Cooker Model HD4907

Address:

Kolkata, West Bengal

Dear Sir, I have purchased one Induction Cooker Model HD4907 from Khosla Electronics Pvt. Ltd., 371/1 Diamond Harbour Road, Kolkata-700034 on 18/06/12. Suddenly I have noticed a heating problem during the month of September 2013 and contacted your Toll Free No. for the servicing. Accordingly, I was contacted by your nearest Service Centre NEW Service Plus, 46 Brahma Samaj Road, 1st Floor, Kolkata – 700034 to bring the Unit to the Service Station as it was out of Warranty. I took the Unit to your Service Station on 07/10/13 and I was told that there is a major fault and part needs to be changed which will cost about Rs. 1, 100/= approximately. As there was a Puja Holiday from 11/10/13 to 14/10/13, I was told that the Unit will be delivered after repairing after the Puja holidays and on that ground I was bound to deposit the Unit in your Service Station. As you will appreciate that Induction Cooker has become a necessity in the family now a days, a long wait for the repair becomes very painful. I have waited one more week and contacted the Service Station on 21/10/13 and on enquiry they have told that it may take another one week or more to resolve the issue as the Part ordered has not reached from Pune. I had some hot discussion with the Service Station Manager Mr. Koushik Mandal and he has also misbehaved with me. Now please tell me why we go for the Branded reliable Company? Is it to get a bad after sales service? Please do not insist me and my family to boycott Philips Products. Please look into the issue with a sincere thought and resolve the same at your earliest. For your easy reference I am enclosing the scanned copy of the document received from your Service Station. With Thanks, Yours truly, SANAT KUMAR DUTTA P-79 VIDYASAGAR PALLY, SILPARA POST – BARISHA LOCATION – DAGAR MATH KOLKATA – 700 008 WEST BENGAL MOBILE NO. [protected]