[Resolved]  Philips India — Non Capability of service centre personnel deployed at Bhopal Centre

philips c t v — service contract renewal

Address,
C. S. Venkatasubbarao
No 568,15th cross
L I C colony, Mysore570023,
Karnataka state.
We have purchased a Philips c t v in the above mentioned date. We have sent a detailed complaint to your company to officer in charge.ctv marketting, Phillips India pvt ltd, techno polis knowledge park, mumbai on 9-12-09. We had service contract from 2003 to 17-10-09. The service contract has expired on 17-10-09.we have paid money for service contract on[protected] to authorised service centre,mysore,cash receipt no no 266 dt[protected] for Rs 590.The amount accepted by Mysore service station for renewing service contract for one yr from the date of materialisation.(Xerox copy enclosed with my detailed complaint dated 9-12-09)
2. In this concern, I would like to furnish in brief, the following facts for your immediate remedial action please:
a)I had regularly serviced the above TV under the service contract for the yrs for the yrs 2004 to 2009, The latest expired on 17-10-09.All these yrs the Mysore service station deputed their service contract card, duly collecting the required amount. On the same day they also attended to the servicing of the act.
b) After expiring of the present contract on 17-10-09,I approached Mysore service station on 7-11-09 on phone and requested them to send the service engineer for the renewal of contract for 2009-10. I was informed that due to computerisation of all transactions by the company itself. As such I was asked to meet them in person for needful.
c)I first met them in person on 10 nov 09 with the previous yr contract card. the person in charge informed me that he will send my request to the company on the same day over the computer and I will directly get the message from the company within 2-3 days.
d) As this didn't happen, I again rung up to the Mysore station on[protected]. The lady, who received the phone informed that she will contact me after receipt of acceptance from the company and I waited till 22 nov 09, but did not receive any message.
e) On 23rd nov 2009, I once again contacted the service station in person, on that day, they collected from me Rs 590 the amount for renewal of service contract vide their receipt no 266 of 23 nov 09, mentioned in Para 1 b) above, they asked me to wait for 8 days. I waited up to 2 dec 03, nothing happened.
f) I once again met them in person, on 03 dec 09 and asked the progress. The lady clerk intimated that nothing has been received from the company and asked me to wait for further 8 days. By that time the T V developed low volume, I requested her to send service engineer with renewed card to attend the repair, as I have already approached them in person 3 times without any result, I am aged 75 yrs and suffering from acute nerves problems in my head and not in a position to travel 25-20 km from my house by changing two buses in both direction.
g) The service engineer was deputed on 7 dec 09 , to attend to the complaint did not under take the work because I was not having the renewed card, and only have the receipt for Rs 590. Paid by me on 23 nov 09 for renewal of contract, meanwhile , I sent a detailed complaint to you on 09-12-09 together with Xerox copies of the receipt and the bill for purchase of T V.
h) I once again waited up to Thursday the 17 dec 09 and rang up to the Mysore station to know progress the lady received the phone intimated that the office in charge is not in station and she can only inform me after his return to the service station.
i) thus, for this simple transaction as was done ,all these years, I have constantly been fooled by them over a month. I do not know when this ordeal will end. I request you sir to give me relief immediately, and help me out. The detailed complaint had already been sent to you on 09 -12 -09 . But no reply hither to.

Hither to progress has been made by Mysore service station to renew my repair contract, in spite of receiving Rs 590. Vide their receipt no 266. On 23 nov 09
a similar detailed report has already been posted to your sales and service dept on 09-12-09 hither to no action has been taken by them
please do the immediate needful.
Thanking you, Yours faithfully
Venkatasubbarao

Dear Consumer,
we regret and apologize for all the inconvenience caused to you.
We request you to kindly share your contact or complaint related information on customercare.[protected]@philips.com with subject web complaint.
We assure speedy resolution to your complaint.
Thanks & regards,
Philips consumer care, india