Philips LCD TV — Pathetic Support standards | |||
I purchased a Philips LCD TV in Mar 2009. Around seven months back, it's power board had to be replaced and expenses were close to 6000. It took me around a month and in numerous calls to the service center to get it back. Now again the TV has gone down. Got very bad support from the call center people. Finally, I was told by the service center people that the Tuner card had gone bad and it costs around 16000 rupees. Such sub-standard products are being offered by Philips. Moreover, pathetic support staff and untrained technicians who are never able to show you the problem in front of you. No one in the call center can tell me How much warranty is being offered on which part and likewise. They just don't have any answers it seems. All they know is make consumers shell out money. /Sachin Tiwari [protected]@yahoo.com Was this information helpful? | |||
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It's been around two months my TV is still with service center people. I don't know what for exactly Philips India consumer-care managers are there for. They are such escapists that they haven't given their email ID(s) on the portal also.
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