[Resolved]  Philips - LED TV — DEFECTIVE UNIT

Address:

Coimbatore, Tamil Nadu

Sir,

I have bought an LED TV from PHILIPS ARENA in Coimbatore and I have purchased the model - 32PFL 4356 on 22nd August 2012. The same was installed on the same by evening.

On 4th September 2012, I have made a complaint to the call centre and the engineer called up on the subsequent day. The following problem was bought to his notice:
1) Right hand and left hand side of the panel we could white patches
2) It starts with full pink colour while switching on
3) There is lot of shake in the picture that we see
4) The clarity of the picture is only centered towards the panel and the side of panel is very dull

The engineer attended suggested that the unit need to be moved to centre for repairing, I strongly objected to it and demanded replacement as it a defective one. The invoice copy and others has been handed over to the service centre in coimbatore on the same day evening. From 4th till today I couldnt view the Tv and there is no proper response from the Service Engineer and the Service Head.

Meanwhile I have also sent a mail to the Philips but again there is no response.

Please let know what need to be done for taking us for granted by the above team of people and the company. I request your intervention on the same.

Thanking you

Yours Faithfully
Srinivasan.K.T