[Resolved]  Philips MCD396 Micro System — Anandamela sold used item

It was a mistake not to read to reviews before going to the electronic store, the so called “Anandamela”, located at the Gariahat Morh. I became another victim of “Anandamela” after a recent purchase of a Phillips micro-system from this store. On Dec. 5, 2009, when I went to Anandamela and decided to buy Phillips MCD 396 micro system, Mr. Biswajit De, the person in charge of the music section, sold me a used and dirty system on display, with a promise that he would deliver me a brand new item in two days. I had no other option to purchase it as they recommended this to be one of the best and it was the only item available in that price range.

On the third day, when I called them up to check the status, they mentioned that the item is not in stock and will arrive in another three days. After four days, when I did not receive any correspondence from the store, I called them up again and this time they said that the “item was on the way to my home”. I came back home immediately to receive it. It took me a few hours to understand that they were lying once again. I called up and this time a lady from the store, Ms. Swati, picked up the phone and came with another excuse that the product is indeed not in their stock since Phillips had stopped delivering the item. However, she promised that it would be available once again and delivered within a week. I decided not to use the system that I purchased and kept it packed although I desperately require it for some recording purpose. Nowadays, it has become a daily routine for me to call up the store and listen to their lame excuses or a fake delivery promise which never materialize. I would therefore like to know if there is any way that I can handle this issue more efficiently. At the same time I would also advise people not to go to this store for any kind of purchase.