[Resolved]  Philips Water Purifier — Faulty piece

I baught a Philips water purifier on 24th March and the same gave me a problem within 10 days of installation. Vijay sales is not ready to give replacement and keeps on delaying the repair. I need the resolution at the earliest
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Aug 14, 2020
Complaint marked as Resolved 
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I bought a philips water purifier model 3893 Lotus Electronic Supermarket, Indore (MP). on 02 July 2009.It was installed on 04July 2009.within few days of installation, it was noticed that there was water leak from the body.I booked a complaint with the customer care on 10 July 09.The customer care Executive was Ms Jaya.The complaint No. is 137562.one service engineer did visit my place only to tell that some component was faulty inside the machine and will have to be ordered from New Delhi.The service Engineers name is Mr Ansari and his contact No. is [protected].On repeated calls to Mr Ansari he told that the component was yet to be recieved.I again booked a reminder complaint on 21 July 09.On enquiries Mr Ansari couple of times told that the component had not been recieved. Subsequently he stopped the calls. The water purifier is on one year warrenty.m/s Lotus have refused to help.

Ihave made up my mind to approach the consumer court.

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