[Resolved] Philips Water Purifier — Service is Very Bad | |
I am fed up of making calls to Phillips customer care. The candle of my purifier need replacement but instead of frequent calls and promises from the excutives we haven't got it replaced. I am really quite disappointed by service. At the time of installation they assured me many things but I found them really bad. I would not recommend anyone to go with Phillips Products. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 22 6691 2000 [Mumbai]
+91 80 4189 0000 [Bengaluru]
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9th Floor, DLF 9-B, DLF Cyber City, Sector 25, DLF Phase – 3, Gurgaon, Haryana, India - 122002
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Philips Water Purifier — Repairing Service within warranty period not provided on time till I am writing this
I have purchased a water purifier of Philips - Sr, No. WP[protected] in the year 2008.Now it's in warranty period. I contacted to local Philips Service Center at Ahmedabad named Aalap Service Center, C. G. Road, Ahmedabad on Dt. 1st April, 2010. They said that I need to log the complain on call center then they will send a technician. I logged the complain on the same day (1/04/2010) and the complain number is 200521. The call center person said that the person will come on 2nd April 2010 between 1:30 PM to 3:30 PM. I had put all my work on hold today on 2nd April 2010, and waiting for the technician. I had make calls to the call center 4 times and then also called to the Aalap service center on Ph. No.[protected]. But till now it is 7:00 PM in evening, there is no technician came.
This type of bogus system wastes lot of time of the customer. If local center wish, they can log a complain on their center and provide a service. Today I have wasted my whole time by making calls to these people and waiting for the technician, because they didn't replied me in proper way. The local center Aalap services, I got a reply on that the technician will be available within hour when I called them. So It has wasted all my day.
As my water purifier is under warranty period, these people didnt took proper care.