Philips Water Purifier / Croma - Ram Chowk Surat — poor service

Address:

Surat, Gujarat

i had purchased a philips water purifier in sept 2009 from croma, ram chowk,surat, i got a warrantee of 2 yrs from company and i also bought an extended 2 yrs warrantee from croma as they promised complete peace of mind and said that the extended warrantee would cover all the service and warranttee provided by philips, would be provided by croma.(which includes replacing the filter without service charge and only charging for the filter i.e the part within the warranttee period)
on 22/11/11 i requested at the croma showroom to get the filter (chargable) replaced upon which i was said a philips technician would come in 2 days and do the needfull, but when the person from philips came he told me that he will charge for the filter and service also, upon asking why, he said SINCE THE EXTENDED WARRANTTEE IS PROVIDED BY CROMA and not philips, so he said he will ask the technician from croma to replace the filter so that i would have to only pay for the filter and not the service charge, but after 15 days also no one came to change the filter, upon personally visiting the croma showroom, i was told that i would have to pay the service charge, i was ready to pay for the filter but not the service charge to replace the filter since i had an extended warranttee, after seeing no solution i had to let go, and had agreed to pay the service charge also and on 15/12/11 i again personally visited croma showroom and asked to replace the filter, and was assured that within 2 days the filter would be replaced, but then too no one came, on 3rd day i got a call from philips service centre and they told me the filter was out of stock so they have ordered for it from the company and it will arrive within 2 days and they will replace it at my place, but since then almost a month has passed but no one has come to replace the filter and upon frequent queries and complains each time i got the same reply from philips and croma that the filter is not in stock and is about to arrive in 2 days and after that they will replace it at my place, i cant understand this reasoning since when i asked them both philips service centre and croma to give it to me in writing that they dont have the filter in stock and will replace it once they get, no is willing to write it on paper and officially say it.
It is also very poor service on part of croma since even after buying the extended warranttee i am facing these service and the service department people at croma are simply not interested in the complains and simply saying contact the philips service centre. they have not even a single time, after complaining, for the 1st time contacted me and asked me about the position of my complain ( whether is is solved or not, since its their duty as they have charged for the extended warranttee) , they are behaving as if after selling the product, they have no responsibility towards what is called AFTER SALES SERVICE.
when i asked the croma executives "then whats the use of extended warranttee and those promise of complete peace of mind and all" they have a laugh and have no reply.
i feel cheated and helpless since its been a long time but nothing is done by philips and croma.
harsh shah