Pizza Hut — Order not delivered | |||
Pizza Hut means Pathetic..... Service just goes from bad to worse at the day goes... Chennai - I call 39883988, Prashanth answers the phone and takes the order at 9.15 for home delivery, confirms that the order will be delivered by 9.45... At 9.55 I call to check the status, Prashanth says the order is cancelled and they cant deliver. I speak to Suraj (Manager), he confirms that its a mistake and they will ensure the order is delivered this time... I get a call within 10mins... at 10.15 and Prashanth says that the store is refusing to deliver the order..... Typical example of why Pizza Hut India is on the down side and Domino's Pizza India is doing well...... This is a heads-up for all those who are in queue to be cheated by Pizza Hut... Was this information helpful? | |||
 7 Comments | |||
Comments
I made order on 15th August 2014 at 8:15 PM. After confirming from their call centre I have waited for 1 hour 15 minutes then the delivery store informed that they can not deliver my order. They do not feel to inform me about this at the time they saw my order. And the call centre people still saying that your order is late but they will send my order. THEY ARE MAKING CUSTOMER FOOL NOTHING ELSE.
worst
We live in mahim(mumbai) we had place an order on number[protected] from mobile no . [protected]
After one hour he said your order was dispatched And will reach in 15 min.
After 2 hour we call[protected] he told we will not deliver you order .
Once again we call [protected] he told your order will not deliver .
We don't know why.
Very bad service & bad staff
Only they have in their mouth. Sorry
After one hour he said your order was dispatched And will reach in 15 min.
After 2 hour we call[protected] he told we will not deliver you order .
Once again we call [protected] he told your order will not deliver .
We don't know why.
Very bad service & bad staff
Only they have in their mouth. Sorry
I am from Bangalore.
The order was placed on 22nd Nov 2014 at 7.30 PM, a follow up message was sent at 7.50 PM stating order has been dispatched. We called up 8.15 to recheck on status and we hear order was cancelled without our knowledge.
The order was placed on 22nd Nov 2014 at 7.30 PM, a follow up message was sent at 7.50 PM stating order has been dispatched. We called up 8.15 to recheck on status and we hear order was cancelled without our knowledge.
Food and Experience
I have already posted a feedback on my bad experience on 18th March, complaint no: 10727...however no reply till date.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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+91 12 4402 5100
12th Floor, Tower D, Global Business Park, Gurgaon, Haryana, India - 122002
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I called again @ 11.21 and the rep told me that you 'll definitely receive a call in a minute. But I didn't receive a call. Then I called again @ 11.31 but it didn't get through as the system was closed. Now what do I do? My family was expecting a good service from Pizza Hut, is this the service you give to your customers? I am so pissed off that I can't tell you. I can't contact the Hotline or the Store. This is enough. This issue has to be escalated.
I want a resolution now. This is too much.
June 19, 2014: I am calling your hotline and they keep on telling me that you 'll receive a call back from the store but I haven't received a single call back.