[Resolved]  Pizza Hut — Poor behavior of staff & Non Supply of Sauce & Ketchup

Address:

Central Delhi, Delhi

We visited the joint of Pizza Hut in the name of M/s.Devyani International Ltd.Sonia Theatre,Vikaspuri,Delhi.We bought Fun Meal Pizza by order no.[protected] Dt.24.04.13.After taking the delivery of Pizza we found that there was NO Ketchup/Sauce available in the whole store.On demanding they refused to provide us the same.It was so embarssing with the family that we could not even eat a small pc.without the sauce.The staffs were so arrogant that they even refused to sign on the bill or mention that they do not provide Ketch up.They treated as if we hv come to Pizza Hut for first time.They said the Co. has stopped providing this.What can they do.We asked them is it not worth for a co.like Pizza Hut to announce boldly in Ads that they DO NOT PROVIDE SAUCE OR KETCHUP TO CUSTOMERS IN PIZZA.It was horrible to intake Dry Hot Pizza without sauces.The biggest claim is that on asking the customer care mail id they gave us a wrong email address [protected]@yum.com.Since 24th & on 2nd May the claim mail sent got bounced back on this id.Is this the way Pizza Hut wants to operate & satisfy the Indian customers.We want our full money refunded of this bill of Rs.704/- & a apologise from the Co. why the services are not upto the mark of Indian Taste.Why the informations are not given in Print media & Ads.Why do customers are not entertained in a proper way.Why such small cost cutting methods.We need urgent reply & action taken,with the refund of our payments.