[Resolved]  PNB — regarding ATM transaction

Address:

Saharanpur, Uttar Pradesh

DEAR RESPECTED SIR/MA'M,,

We have been intimating GM CUSTOMER CARE OF PUNJAB NATIONAL BANK again and again countinously since 30/10/2011 but upto this stage they have not been able to give any kind of satisfactory solution to us.we do not know what has been happening since be begining of this metter;i am very worried about my money.you can see all communication which are between GM CUSTOMER CARE & ME.that all communication are below this mail..i want your help urgently.
plz help me and take action against PUNJAB NATIONAL BANK..

Applicant/Customer
TAUOHIK(TAUPHIK) S/O SHAFIK,
R/O ANDRUN KOTLA DEOBAND
UTTAR PRADESH INDIA
Account No. : 013400 [protected]
Customer No. : AFD008403
Mobile No. : [protected]
THANKING YOU
==========================================



--- On Tue, 24/1/12, GM Customer Care <[protected]@pnb.co.in> wrote:

From: GM Customer Care <[protected]@pnb.co.in>
Subject: RE: RE: ten thousand rupees customer did not get
To: "Nawaz Khan" <[protected]@yahoo.com>
Cc: "tbdnpci" <[protected]@pnb.co.in>, "Mukesh Kumar" <[protected]@pnb.co.in>, "r k bhola" <[protected]@pnb.co.in>, "GM Back Office" <[protected]@pnb.co.in>
Date: Tuesday, 24 January, 2012, 12:10 PM

Dear all
Please take necessary action immediately and send appropriate communication to the sender under intimation to our office to avoid further reference/reminder.


R.K Bhola
Officer, Gm sectt.
Customer Care Centre
HO.5 sansad Margh
New Delhi 110001
PH.[protected]/23716185
Fax no.[protected]

From: Nawaz Khan [mailto:[protected]@yahoo.com]
Sent: 24/01/2012 2:27 AM
To: GM Customer Care
Subject: RE: RE: ten thousand rupees customer did not get

SIR/MA'AM,,,,
if you have to give any exuse to us then get the communication at my mobile no.[protected] .which communication will be saved in my mobile or not..so plz call me on my mobile no. and tell me that what is your exuse..??




--- On Fri, 20/1/12, GM Customer Care <[protected]@pnb.co.in> wrote:

From: GM Customer Care <[protected]@pnb.co.in>
Subject: RE: RE: ten thousand rupees customer did not get
To: "tbdnpci" <[protected]@pnb.co.in>, "Mukesh Kumar" <[protected]@pnb.co.in>, "GM Back Office" <[protected]@pnb.co.in>, "r k bhola" <[protected]@pnb.co.in>
Cc: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Friday, 20 January, 2012, 10:43 AM
Dear all
Please re-examined the case urgently as per requested of the customer.

From: TBDAB
Sent: 20/01/2012 10:57 AM
To: BO ISG
Cc: GM Back Office; r k bhola; Deoband branch; GM Customer Care; tbdnpci
Subject: Re: RE: ten thousand rupees customer did not get

Mr. Praven,

Pl get it RECHECKED as customer is not satisfied.



Manager
atm cell
----- Original Message -----
From: Nawaz Khan
To: GM Customer Care
Cc: [protected]@pnb.co.in ; [protected]@pnb.co.in ; [protected]@pnb.co.in ; [protected]@pnb.co.in ; [protected]@pnb.co.in ; [protected]@pnb.co.in
Sent: Friday, January 20, 2012 4:27 AM
Subject: RE: RE: ten thousand rupees customer did not get



dear sir,
We have been intimating you countinously since 30/10/2011 but upto this stage you have not been able to give any kind of satisfactory solution to us.we do not know what has been happening since be begining of this metter; we have been informing you and you have been informing us by saying that you have been telling this informtion your undertaking officers but nothing has been happening.now we are shortwinded..and someother things which are releted with my self as mental harrasment.Because of this things we are really sad.your time period to give the information to us has got end.now we are able to complain in the higer department,high ranked officers and court too because of having the authority.if you have to give any exuse to us then get the communication at my mobile no.[protected] as well as my e-mail i.d. and as well as my address as you receive this information.otherwise give all my amount of my money, penalty with compansation.now it is depend on your desire that what will you choose..
THANKS




--- On Tue, 17/1/12, GM Customer Care <[protected]@pnb.co.in> wrote:

From: GM Customer Care <[protected]@pnb.co.in>
Subject: RE: RE: ten thousand rupees customer did not get
To: "atm esc" <[protected]@pnb.co.in>, "Mukesh Kumar" <[protected]@pnb.co.in>, "GM Back Office" <[protected]@pnb.co.in>
Cc: "Nawaz Khan" <[protected]@yahoo.com>
Date: Tuesday, 17 January, 2012, 12:25 PM
Dear all
This complaint was earlier forwarded to you but seems to be unresolved, as we have received a reminder from the complainant. Please look into the matter urgently to get it resolved and send appropriate communication to the complainant under intimation to our office to avoid further reference/reminder in this matter.
General Manager
From: Nawaz Khan [mailto:[protected]@yahoo.com]
Sent: 17/01/2012 2:40 PM
To: GM Customer Care
Subject: RE: RE: ten thousand rupees customer did not get

sir,
upto this stage we have not been able to have any kind of information regarding the transaction of TEN THOUSAND RUPEES what occured at 21th Feb. 2011..we have been apprising again & again but you have not been taking any responcible action what should have been taken yet..we are thinking like you want to thug my self in terms of my money..neither i have got any sort of communication action at my mobile no.[protected] nor any sort of satisfactory result..if i do not get any any answer at my mobile number as well as my e-mail i.d. under the LAW of INDIAN INFORMATION ACT.plz don't take this lightly.


--- On Thu, 12/1/12, GM Customer Care <[protected]@pnb.co.in> wrote:

From: GM Customer Care <[protected]@pnb.co.in>
Subject: RE: RE: ten thousand rupees customer did not get
To: "Nawaz Khan" <[protected]@yahoo.com>
Cc: "atm esc" <[protected]@pnb.co.in>, "Mukesh Kumar" <[protected]@pnb.co.in>, "GM Back Office" <[protected]@pnb.co.in>, "r k bhola" <[protected]@pnb.co.in>
Date: Thursday, 12 January, 2012, 1:03 PM
Dear sir
Please appraise the status of the complaint to the sender urgently.

From: Nawaz Khan [mailto:[protected]@yahoo.com]
Sent: 12/01/2012 1:59 AM
To: GM Customer Care
Subject: Fw: RE: ten thousand rupees customer did not get


i want to know about my problam.can you tell me something that what is happining in my transaction case.?
i am very worring about that metter..but you are not serious in my problam & not return my money.what you want..???





--- On Tue, 10/1/12, Nawaz Khan <[protected]@yahoo.com> wrote:

From: Nawaz Khan <[protected]@yahoo.com>
Subject: RE: ten thousand rupees customer did not get
To: "GM Customer Care" <[protected]@pnb.co.in>
Date: Tuesday, 10 January, 2012, 9:44 PM
i want to know that what is happing in my problam.????






--- On Sat, 31/12/11, GM Customer Care <[protected]@pnb.co.in> wrote:

From: GM Customer Care <[protected]@pnb.co.in>
Subject: RE: ten thousand rupees customer did not get
To: "Nawaz Khan" <[protected]@yahoo.com>
Cc: "atm esc" <[protected]@pnb.co.in>, "Mukesh Kumar" <[protected]@pnb.co.in>, "GM Back Office" <[protected]@pnb.co.in>, "r k bhola" <[protected]@pnb.co.in>
Date: Saturday, 31 December, 2011, 7:25 AM
This complaint was earlier forwarded to you but seems to be unresolved, as we have received a reminder from the complainant. Please look into the matter urgently to get it resolved and send appropriate communication to the complainant under intimation to our office to avoid further reference/reminder in this matter.
From: Nawaz Khan [mailto:[protected]@yahoo.com]
Sent: 31/12/2011 4:46 AM
To: GM Customer Care
Subject: RE: ten thousand rupees customer did not get


sir,
i am telling you again and again below problam ; and you know that very well, so it is intimate you again that plz return my money with compansation with in 15 days other wise i will take the legal action against you..i will give you a notice with the POST.in that condition you will responciple about my problam..thanx


NOTE-yours previous reply also in this mail..




--- On Sun, 30/10/11, GM Customer Care <[protected]@pnb.co.in> wrote:

From: GM Customer Care <[protected]@pnb.co.in>
Subject: RE: ten thousand rupees customer did not get
To: "Nawaz Khan" <[protected]@yahoo.com>
Cc: "atm esc" <[protected]@pnb.co.in>, "TBDAB" <[protected]@pnb.co.in>, "Mukesh Kumar" <[protected]@pnb.co.in>, "GM Back Office" <[protected]@pnb.co.in>, "r k bhola" <[protected]@pnb.co.in>, "Deoband branch" <[protected]@pnb.co.in>
Date: Sunday, 30 October, 2011, 5:55 PM
Dear Sir,
We have taken up the matter regarding ATM transaction with our Transaction Banking Division, Head Office and the concerned Branch for taking necessary action and revert to you. In case of any further query/information, you may directly communicate with them for prompt response.
Thanking you,
Yours sincerely,

GM Secretariat

-----Original Message-----
From: Nawaz Khan [mailto:[protected]@yahoo.com]
Sent: Sun 10/30/2011 9:50 PM
To: GM Customer Care; complaint
Cc: nawaz khan
Subject: ten thousand rupees customer did not get
SIR,MA'M,

most respectfully has acustomer/applicant has been operating his account in the PUNJAB NATIONAL BANK branch DEOBAND for long time.Applicant/customer tried to withdrawal amount ofTEN THOUSAND RUPEES from the A.T.M. of S.B.I (near about DARUL-ULOOM ROAD DEOBAND) on 21th feb.2011 at the evening time.what applicant/customer did not get.while at the exact time aaplicant/customer withdrawaled ONE THOUSAND RUPEES from the exact A.T.M.what applicant/customer got from the A.T.M. ,, when applicant/customer went to the bank then in the passbook customer had both the entries of TEN THOUSAND RUPEES and ONE THOSAND RUPEES..

when this information applicant/customer gave to the branch manager then branch manager said to applicant/customer to at the branch after one week.AFTER one week when applicant/customer reached to the branch then branch manager denied to return the money what was amount of TEN THOUSAND RUPEES and said to meet branch officer NamedMr.LALIT VERMA who is from A.T.M. section since there applicant/customer has been scrolling to the branch continously BUT has not been able to get the satisfactory result.what is to get the amount of TEN THOUSAND RUPEES what is very HUGE for the applicant/customer..
Applicant/customer tried to give request letter in the branch many time.but branch officers denied to take any sort of request letter and said we can not give you anything in written.

Thereof we have to request you that return my amount ofTEN THOUSAND RUPEES in my account otherwise I will take legal action against PUNJAB NATIONAL BANK and you will be responcible for this.


Applicant/Customer
TAUOHIK(TAUPHIK) S/O SHAFIK,
R/O ANDRUN KOTLA DEOBAND
UTTAR PRADESH INDIA
Account No. : 013400 [protected]
Customer No. : AFD008403
Mobile No. : [protected]