PNB — Behaviour issue

Address:

North Delhi, Delhi

I have a savings account no. [protected] at Punjab National Bank, Model Town, Delhi branch. I went to withdraw money from the bank on Friday April 29,2011 and had doubt that instead of 100 notes I was given 99 in one of the bundle of Rs.500 so I asked the cashier Mr. Sehgal to recheck as he had a machine on which the chances or error are less. It was just a recheck request which otherwise should have been a regular thing for a "cashier" sitting at the counter to serve the needs of the customers but instead as soon as the figure 100 appeared on the machine that was counting the notes he just jumped off his chair and started shouting in front of the whole branch that I have put an allegation of fraud against him. Another employee of the branch was trying to pacify him as he was shouting on top of his lungs which diverted the attention of all the other people in the branch but that all went in vain as one Mr. BK Gupta who apparently is the senior manager at the branch appeared and started shouting at me that this is no way I am suppose to behave with the employee of the bank and that I should not put allegations on him.

Now all I want to understand is how can a recheck request to a cashier be lablled as an allegation by not one but two officials at the bank? And secondly, if this is the way the employees of Punjab National Bank are suppose to behave with the customers then I guess its high time they just shut down the banking operations and start a mafia as these people can be really helpfull with this kind of behaviour and attitude.

I am highly disappointed as after being a female and loyal customer of the bank for almost three decades I am treated like this even by senior officials at the bank and I would highly appreciate if you could let me know what sort of remidial action is taken against these two employees of the bank.

Regards,
Kawaljit Kaur

(P.S. You can write to me at my son's email id [protected]@gmail.com in case you need any further details or any thing else)