[Resolved]  PNB — PNB-ATM fault causing loss of Rs.15000/-

Address:

South Delhi, Delhi

Respected sir,

Sub:- Lost 15,000/-- through PNB ATM.

Sir, my name is Narendra Dev and my PNB account no:-[protected] and my PNB home branch :A.p colony (GAYA), Bihar.
On 10th November 2012 i went to PNB ATM (in Kotla, Mubarakpur, South-Ex, Part-1) for transaction .But unfortunately,the ATM-machine got hang before the filling the amount,so i waited there for some time and then i came back to home..but after few minutes I received a message from PNB which had shown "Your account has been debited with 15000/-" while in actual I even didn't enter any amount in ATM machine.Then I registered a complaint to PNB customer care but they rejected my complaint after 7 working days and said to me your transaction has been successfully occurred but sir I didn't get any money through the ATM.
It's my humble request to you, please resolve
my issue,because I have also complaint to the nearest PNB branch here in Delhi and also to Police Station but they just suggested me to consult this case with my home branch. and sir I am just a student and I don't have enough money to pay my college fees.so sir please help me out .

Details:-
Name:- Narendra Dev
A/c no:-[protected]
Case Amount:15000/-
Case Date:[protected]
Case Time:-08:08:34 AM
Card Number:-[protected]
TXN no:-7686 withdrawal
ATM ID:-G5153600
Complain No:[protected]

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Thank you
With regards:-Narendra Dev
Mob :[protected]
Email:soft.[protected]@gmail.com