PNB — Unnecessary Harrsaing

Address:

West Bengal

Dear Sir,

We hold 5(five) Savings Account with PUNJAB NATIONAL BANK, Salt Lake Branch for past 10 years.
We have shifted far away from the branch address and have approached to the bank for closure
of account. At initial I went with closure of 1(one) account and they successfully closed it
within half an hour without any complains.

Again I went with 2(two) accounts for closure, but now they not showing interest in closing
and making hell lot of problems, unnecessary harrassing the customer. I being a son approached
to bank with a application duly signed by the account holder. In the application it was
mentioned that cheque leaves has been destroyed by us. At initially they said you have to
bring cheque book and pass book. When giving the pass book to them they said now the account
holder has to come at person to close the account.

I just wish to know is there is any law where it is mentioned that the account holder himself
have to come and close the account.

Please help.

Regards

Pratyush Ladha
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