Indraprastha Gas Limited [IGL] Complaints & Reviews

As mentioned on IGL’s Bill, an amount of Rs.5 has to be paid by those who make use of the Easy Bill outlets for payment of gas bills. However, the outlet at the Sector 4 Market of Dwarka is charging an additional Rs.5 (i.e. they are realizing Rs.10 from each customer). According to them, “Rs.5 is for the company and Rs.5 for us”. This is nothing short of extortion. In fact, IGL should not even have charged the Rs.5 from sus in addition to the billed amount. This should be a normal part of customer service. The additional Rs.5 being claimed is totally unwarranted and illegal.

This needs to be addressed urgently the errant easy bill outlet prevented from charging this additional Rs. 5 (over and above the Rs. 5 being charged by IGL) from the consumers.

Pipe line gas connection in home

I applied/ booked for the pipe line natural gas connection with Indraprastha Gas Ltd. in the month of February 2010 for my home, with the amount of Rs 5,000 as security amount and the form cost of Rs 1000. The amount has been debited from my account in the month of March 2010. On number of times I made the complaint with their call centre number and on the given customer email ID but till date it has not been instaled and neither my amount with the interest has been refunded back nor I have been given the proper reply from the competent authorities.

If somebody is there who can take the appropriate action , then please let me know the same.

Regards

Dinesh Kumar Sharma
[protected]

I HAD REGISTERED A DOMESTIC PNG GAS CONNECTION VIDE IPOOOOO944 AFTER PAYING RS.5000+1000=6000/- IN APRIL 2010. AT THE TIME OF PAYING THE AMOUNT, THE COUNTER IN CHARGE TOLD ME THAT CONNECTION WILL BE PROVIDED WITHIN 3 MONTHS. NOW IT IS ALMOST 6 MONTHS COMPLETED AND NO INFORMATION FROM PNG CUSTER CARE EVEN AFTER REPEATED TELEPHONIC COMPLAINT AND E. MAIL TO THEM. MY ADDRESS IS

GRACE MARY GEORGE,
C-5/15, SAHYADRI APARTMENT, PLOT NO.5,
SECTOR-12, DWARKA, NEW DELHI-110075
MOB. [protected]

I have recieved a bill (BP No. :[protected]) with Invoice No:[protected] dated: 03.08.2010 with an amount of Rs.1962.47 /-. Meter reading is given from 16/3/2010 to 15/7/2010(4 months). Out of this 4 months we were out of station for around one month (25 days). So the bill amount of Rs.1962.47 is given for around 3 months (Rs.654/- pm).

Rs.654/- per month is too high. Regarding this I had sent one email to their customer...

PNG refund
The Complaints Officer
IGL - PNG

" We had 2 Gas Connection from IGL, 6 months back.
But it was not installed as technical not feasible.
We had appled for refund application 6 months back
B.P No [protected] - L.N Kumar Rs 5000 refund
B.P No [protected] - Deepak Kumar Rs 5000 refund

We have called customer compalint - 3 times, send email, personally met officials
but no response till now
Deepak Kumar
[protected]

Dear Concerned,

This is in reference to a new connection applied with IGL on 09/Apr/2010 reference number 601397, for which the installation was to be done at C-65, City Apartment, Vasundhra Enclave, Delhi 110096. I have also given the required amount for the same vide cheque no. 987354 date 06/Apr/2010 Rs.5000/- ICICI Bank and Cheque No. 204688 dated 06/Apr/2010 Rs.1000/- the total amount Rs.6000/- is already credited to IGL on 24/05/2010.
Since its been 65 days and am not getting any positive response. Could you please advice on this subject.

Regards,
Abhishek Singh
Email: [protected]@utilityforms.com
Phone : +91-[protected]

RESPECTED SIR,
I RESIDISEE OF NS-11, MIYAWALI NAGAR, PASCHIM VIHAR , NEW DELHI -110087, IGL HAS FITTED GAS PIPELINE UNDERGROUN IN MY HOUSE BACK SEVICE LANE, 3 MANOTHS AGO ,BUT THE ROAD IS STILL ARE NOT REPIRED, I ALSO CALL THEIR CONTRACTOR MR. RAMESH [protected], THEIR IS TOO MUCH DUST AT BACK SIDE, THIS ROAD IS NEWLY FURNISHED BY TILES BY MCD 7 MONTHS AGO, THEY BREAK ALL ROAD ,PLEASE TAKE NECESSARY STEP .
THANK YOU


WITH REGARDS

Dear Sirs,
I would like to inform you that i have booked a connection for gas pipe line in my house on 01.02.2010... The reference no. of booking is IP 00003520....
While booked the connection i was told that IPL representative would visit within a week to my house...
But despite many reminders no body visited my house till date..
I am living on 3rd floor and 2nd floor owner already has the connection..
Its really surprising to hear such response from such a big and responsible company ... Every time i call i was promised that this time someone will visit surely,,,But , its like a chocolate given to crying child.....
We are amazed that in vast emerging economy of INDIA a popular company like Inderprasth Gas Limited give such responses...
I request you kindly please look in to the matter seriously to provide the solution...

Looking forward for a favorable response soon.

Thanking you,


To Your Wellbeing.

Affectionately Yours,

MANOJ SINGHAL
A7, MILAN APARTMENT
POLICE LINE
PITAMPURA
NEW DELHI 110034
MBL. [protected]
TEL.[protected]

The Complaints Officer
IGL - PNG

BY email to : customercare.[protected]@igl.co.in

RE : Gas connection not installed and pathectic service from IGL personnel.

Through Mass Management services Pvt LTd - Direct marketing agent of IGL
320, 3rd floor, Ansal Chambers-II, Bikaji Cama Place, New Delhi 110066.

I booked a PNG gas connection for my residence at 6154/7,D-6 Vasant Kunj.

Registration no ; 608009
Date - 10 feb 2010
cheque no : 506236 / SBI / rs 6000/-

I chased the installation of this connection for the next 3 months but to no avail.
No one helped me nor gave me a date for the connection to be installed.

On the 08may 2010 i spoke to a person at [protected] for this and he said they will send the person to fix the connection
on Sunday , the 9th May 2010.

What happened on the 9th May 2010

1. 2 personnel of Khurana Engineering came to install the pipe line
2. after wondering how and where to start they finally manged to start an hour later
3. Without checking where to drill etc they made a hole in the wall.
4. In this process they
A- broke our Glasses and plates as they did not wait for us to remove them even though the ladies in the home
were clearing the area for them to work
B- Cut through the electricity main wires to the home and for this we needed to get an electrician on a SUNDAY
and had to pay him for the Negligence of the IGL workers.
C- the personnel kept arguing with us and were rude and discourteous.

They finally left without installing anything and left us in stress and hurrying to get the electricians to restore power supply.

Yesterday, on the 11th May 2010 i called [protected] and i spoke to an executive -

1. spoke rudely
2. said these things take time and " itni jaldi hota nahin kuch bhi"
3. I told him i would escalate the matter but no improvement in the service.

While logging this complaint about the damages caused and the connection -
I have spoken to[protected] Miss joshi
who put me onto[protected] Mr Bhattacharya
who sent me to the next person - Mr. Nitin who assured me things would be fixed. But nothing has been done so far.


In vasant kunj the pipes line are already laid and there is no excuse for having such delays in installation.
The service provided by IGL needs to be improved and such behavior should not be repeated.
The customer service personnel too need to be polite and courteous, if they feel they are overworked these issues msust be addressed by IGL
instead of them venting their frustration on the customers.

Please will you look into this matter and solve the problem asap.

Thanking you.
Ranbir Singh
[protected]@gmail.com
[protected]

Dear Sir,

BP#[protected]

I took Piped Gas Connection from Indraprastha Gas Limited for my Dwarka residence in 2008 and till date my meter reading is only a mere 1.10 units. This is because we generally do not stay at this address and only use is once in a while when we visit.

Since IPGL were blindly sending me bills every month for various amounts, I contacted their Customer Care and explained the billing errors. They have been giving me assurances till date that bills would ghet rectified and 1 year has already passed and I have not seen a rectified bill till date. They have not sent me a latest bills wherein the total outstanding is shown as Rs.2695.85 and also indicates the current meter reading as 210 units.

I cant understand how can a large company in public utility services behave like this and is there not any authority to check such practices.

Whenever the local IPGL executive visit to check the meter, they confirm that the billing is totally wrong and ask me to get in touch with their Head office who manage the billing.

As on date, since my meter reading is only 1.11 units and IPGL already have a credit balance of approx. Rs.1000/-, which were paid earlier without checking these billing errors, I request your authority to urgently look into the matter and help me resolve this issue.

Thanking you,

S.Sridhar
(sridhar.[protected]@airtel.in)

my complaint no.199611dated 1st week of march 2010 I am fully haras by IGL Ihave done many e.mail more then 100 ph call but not recive any responce.Every timeIget only one message We are Forwerding your complaint again.My wife is suffring from slip disc she is not able to go up&down stair Ihave deposit .Rs5000 by cheqe.My regd form no151763 dated 21/12/2008 b.p no. [protected] please take immedeate action

I have telephoned repeatedly and written to Indraprastha Gas Ltd to request them to fit a gas pipe connection to my residence in Jorbagh. I am a tenant on the first floor and my landlord already has a connection on the ground floor.

They keep promising to come 'next month' and it has gone on for 5 months like this. I wrote a letter to them on 5 March 10 and sent it by registered post - no response.

Please advise what can I do ?

Rgds,

Martin Graham

I have got the gas meter installed and checked, but there is no supply. Even after repeated complaints they always say that the supply will be started in 2 days. It is going like this for more than 20 days in which I have called Ruchi Infocom three time. Today on asking when our gas supply will start, Mr. Vikas Dwedi arrogantly said that whether you have relations with the CM or PM, I request that I be connected to the PNG suppy as my gas cylinder is quickly running out,

To the Consumer Forum officers,
South West District,
New Delhi

This application was sent repeatedly without much use. Now they have installed the Metre and line but they have not yet started the services without any reason for the last one month.
Please do help us.

To
The Director,
PNG Division, New Delhi,
Indraprastha Gas Limited
Dear Sir,
despite several reminders the company has failed to provide us the PNG connection even after 11 months of depositing the requisit money.
I have filed complaint on the 24 hours help line several times but not of any use.
Please do let me know when we could have our conection.
Or I will have to contempolate some other means to reddress my grevances.

Reg. No. [protected]
The form sumbitted on 21.05.2009
With regards,
Dr. Vipin K. Malhotra

March 15, 2010

Customer Grievance Cell
Indraprastha Gas Limited
IGL Bhawan,
Plot No. 4, Community Centre,
R K Puram, Sector – 9,
New Delhi – 110022.
Business Partner No.[protected]
Meter No. 1438931
Dear Sir,

This is in continuation to our various telephonic calls and written representations made to your office for faulty PNG meter installed at our house. Copy of the emails and subsequent reminders sent to you is enclosed for your ready reference. Copy of the acknowledgment received from png customer care is also enclosed for your ready reference.

It is again submitted that the subject meter installed in our flat has been showing reading disproportionate to our consumption, from the very inception.

The above has been brought to your notice when you were requested to our meter tested so that our grievance could be redressed.

But the person deputed by your office only sprinkled some water on the meter and said the meter is ‘OK’ which did not satisfy us.

Prior to piped gas, our consumption was less i.e 14 kg Gas Cylinder worth Rs. 295 would be consumed in approximately one and half months (coming to a maximum of Rs. 200 per month) whereas we have been paying far above that now.

In view of the above, a letter was sent to you through courier and the same was also emailed to you at customercare.png. An acknowledgement of receipt of the mail was also received by us you are requested to kindly get out meter tested immediately to redress our grievance.

Bill No.[protected] for Rs. 599.16 was paid against protest.

This month again we have got a bill for Rs. 859.82 which in no way matches our normal consumption and the same is not being paid till the time our grievance is redressed.

You are once again, requested to look to our complaint on priority, failing which we shall be constrained to approach the proper quarters or even the consumer forum.

With regards,

Yours truly,


Sanjay Ganjoo
149-C, Pocket-F, MIG Flats
GTB Enclave,
Delhi-110093.

Please give me application for new PNG connection for my Flat No.22-B, Pocket -3, MIG Flat, Kalpana Appt,Mayur Vihar-3, Phase-3, New Delhi-110096.

My Mobile Nos:- [protected],[protected].

Sir
I have deposited a sum of rupees 5000/= for a PNG conncection in March 2009. Fitting of pipe line has been done in July/August. at the time of fitting your executive has told me that no extra piline has fitted in your home.

After this two time they have take measurement of pipe line. Then they told me that there is extra piple line fiiting and you have to pay 420/= rupees . then i object on this and them to show me your measurement and take all measurement in front of me. He assured me to do so but he never come back to take the measurement in fornt of me.

One man come one to deliver a letter of measurements I refuse to take this letter by replying him take measurement again in my presence. then i will accept this letter. But after this no body has come to my house.

Neither my conncection has been started nor any body come to my house to take measurement or deliver any kind of letter.

Mean time i have deposited a amout of rupees of Rs 420/= for the extra payment.

Now I want my conncection should be stared at once and there should be again taken measurement of Fitted pipe line. In this regard letter should be given to me.

Some wholeson the wall which was made for installing of lines, has not been filled yet.

Delay show some conspiracy or other malafied intentions.

Kindly helpe me to resolve my problem

Rajiv Jain
C-244 Surajmal Vihar Delhi-110092
Ph[protected], [protected]
[protected] (Not functional)

Dear sir
we r living in B-203 mayfair appt, 96 ip ext. patparganj delhi 92
we apply for new connection in aprial 2009 , many of our society member get the connection but we didn't get.
please sir do something for us
i had complain at center last month but still no one come
complai no is 159883
Ritu

There were 3 applications made 3 connections at our residence in March 2009 (Regn. No's [protected], [protected], [protected]) on payment of Rs. 15,000/-. In response to this the contractor Tractbel Engineering approached us for installation in October 2009, they were told that we require the Gas Meters on the outer wall of kitchen (which is in covered accessible secure area) and since we have the Gas Hobs fitted on cooking slabs with gas inlet point under the slab, the PNG delivery point nozzel and shut-off valve may be provided near the input point which is open area below the cooking burners plate and is easily accessible to shut off gas supply valve. Also we requested that the small length of pipe after the meter as per IGL norms be of Copper pipe.

The contractors representative who came to install told us that the installation will be done as per our requirement and they carried out the GI pine installation upto the roof to bring it down from service shaft upto kitchen outer wall, later their superviser came to inspect and told us that he can not agree to any of our requests (including providing copper pipe after the meter) as they are not allowed to do anything like this and told me to contact their senior Mr. Manager Singh at [protected] to discuss it further. Mr. Manager Singh repeated the same saying that our requests are against the IGL installation rules. I requested him to show me the installation rules of IGL but I was told that they he has no written rules/guidelines they work on verbal orders of IGL, I asked him if he is IGL officer to which he said that he is working through the contractors/consultants appointed by IGL and I should contact IGL to find out the installation rules and regulations, he refused to provide any contact person details in IGL.
I contacted the IGL customer Helpline at [protected] and spoke with Mr. Kailash who listened to my problem and after consulting his senior repeated the same answer that if the contractor says it is against the rules then it is against the rules, I asked him who can provide me with a copy of such rules to which he had no answer but told me to contact the Headquarters of IGL.
I find it really annoying that the IGL contractors are insisting on providing a very unsafe installation in our kitchens they want us to have rubber gas pipe running on top of our work slab which is exposed to extremely hot utensils, and cutting knives. Whereas we want a safe installation. They are acting in a very arbitrary manner without being helpful or providing any contact point in IGL or showing the installation rugulations.
The installation norms were neither provided at the time of booking for connection nor the same are available on the IGL website.
Would the senior management at IGL do something about this monopolistic behaviour and provide us with a safe connection as requested or explain to us how our request is unsafe or against IGL norms of installation ?

Deepak Jain
153 Rishabh Vihar
(Near Karkardooma)
Delhi - 110092
Tel: [protected]

I sudhir jain, a resident of Block A-11/F-I, Dilshad Garden, Delhi-110096 got myself registered with IGL for PNG connection on 13.12.08 by depositing an amount of Rs.5,000/- vide cheque No.252054 dated 13.12.08 drawn on PNB with an assurance to get the supply within two months. Almost a time period of 3 and half months is going to be over but I did not hear anything from the authorities. Also tried to contact IGL control/complaint rooms many times but of no avail. As PNG supply is already there in my block, it is a question of mere connection but nobody is ready to listen to me. A tel.no.([protected]) of one Mr.Sikand given by their control room in Dilshad Garden whenever contracted answered that the connection could not take place as his labour is not in town.
Sir, is the response like a reputed IGL Co. should be like this when the question is just to connect the line with kitchen.

Can I hope to hear something positive from the authorities.

My B.P. No. is[protected]