[Resolved]  LG Refrigerator — Poorest Quality Product and Cheap Service

This is a copy and paste of the chain communication with LG staff. LG products are the CHEAPEST in QUALITY and LG is the POOREST company in terms of Customer Service. Never buy anything from LG - Life's NOT Good with LG (I am starting to think that the poorest and low quality Korean product and designs are dumped in Indian market...and we as customers are paying price for it. High time we realise this and take actions...)

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To CEO, COO, CFO, MD and all Top Executives,

Dear Sirs,

This is with sheer disappointment w/ LG service and quality that I am compelled to write this email to you...w/out taking much of your time here, below is a quick summary of the harassment I am facing from LG:

* Bought a BRAND NEW Refrigerator from LG India Authorized Dealer on April 5th 2009
* Was sent a faulty, dented and damaged piece...NEVER WORKED!
* Requested for replacement
* Thousands for phone calls to number of staff within LG India
* No Action taken so far
* Received a supposedly BRAND NEW Piece on April 25th, 2009.
* To my HORROR and DISBELIEF, the REPLACED product was also SEVERELY Damaged.
* Still fighting to get the product for which I PAID IN FULL A MONTH BACK
* HARASSMENT CONTINUES
* On the verge of giving up and taking the matter to the Consumer Court, if not resolved ASAP

My questions:

* Why do you say Life's Good with LG...when it obviously is NOT!
* Who is responsible for LG product Quality...I as a consumer demand my right to speak to the person responsible for quality assurance
* I no longer desire any product from LG...will you offer me MY MONEY BACK...

Please take some time out to look into these issues...I know you might be getting lot of such complaints owing to bad quality products that are shipped to the customer, but it probably is high time when we start giving quality and customer service a serious thought.

Hope it will be in your powers to answer these questions and resolve my issues.

Thanks and Regards,
Jitesh

----- Forwarded by Kv JITESH/HDPI/HSBC on 04/27/2009 01:24 PM -----
Kv JITESH/HDPI/HSBC
27 Apr 2009 13:07 Mail Size: 24090
Phone No.[protected]
To
[protected]@lge.com
cc

Subject
Fw: LG Customer Inquiry-[Jitesh Nambiar] - NO ACTION TAKEN AS YET!!!



Our Ref

Your Ref


LIFE's NOT GOOD WIH LG!!!

----- Forwarded by Kv JITESH/HDPI/HSBC on 04/27/2009 01:12 PM -----
Kv JITESH/HDPI/HSBC
27 Apr 2009 13:05 Mail Size: 19604
Phone No.[protected]
To
[protected]@lge.com
cc

Subject
Fw: LG Customer Inquiry-[Jitesh Nambiar] - NO ACTION TAKEN AS YET!!!



Our Ref

Your Ref


It's been a MONTH now since I purchased this BRAND NEW refrigerator and I STILL DO NOT HAVE IT. WHAT THE HELL IS HAPPENING TO LG QUALITY...I was provided A FAULTY PIECE FOR THE SECOND TIME.

I am going to take this matter to the highest of levels within LG India, UK and Japan. Also to the Consumer Court in India. This simply is CUSTOMER HARASSMENT.

LIFE's NOT GOOD WIH LG!!!

-Jitesh

----- Forwarded by Kv JITESH/HDPI/HSBC on 04/27/2009 01:10 PM -----
Kv JITESH/HDPI/HSBC
07 Apr 2009 13:01 Mail Size: 13290
Phone No.[protected]
To
MANPREET BHATIA <[protected]@lge.com>
cc

Subject
Re: LG Customer Inquiry-[Jitesh Nambiar]



Our Ref

Your Ref


Hi,

Can you please advise as to what is the status of this inquiry. I am still in a fix and not sure how to proceed from here. The phone number for Mr. Ashok Chugh seems to be always busy and he is not reachable for further communication. I'll really appreciate if someone can contact me to inform what steps are being taken to resolve my issue. I can always be contacted via email or my mobile # [protected].

Thanks for your help!
Jitesh

MANPREET BHATIA <[protected]@lge.com>
06 Apr 2009 16:53 Mail Size: 6660
To
Kv JITESH/HDPI/[protected]@HSBC03
cc

Subject
LG Customer Inquiry-[Jitesh Nambiar]



Our Ref

Your Ref



[protected]Reply to Customer Inquiry[protected]
Dear Customer, We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services. Further to your query, we have forwarded your issue to concerned Branch service Manager and assure you that an immediate step would be taken in this regard. Please don't hesitate to contact our Branch Service Manager Mr Ashok Chugh if you need any more information on his mobile number [protected].For further assistance please provide us your valuable feedback, to help us serve you better, on our service ID [protected]@lgindia. Thanks and Regard Greater Noida(UP[protected] Aseem khan Customer Services Dept. LGEIL- Head Office


[protected]Original Customer Inquiry[protected]
Received Date : 6/4/2009 14:18:28
The type of inquiry : Customer Service
Product/Model No. : Refrigerator/GL-258VT4


I am extremely unhappy about the situation here and I seek immediate assistance. I purchased a brand new (or it seemed) LG Refrigerator from LG Authorized Dealer Techno Life, Sector 14, Gurgaon on Saturday (04 April 2009) afternoon. However the refrigerator is not working since the installation and it has been sent to LG workshop for repair. My question here is... * How come LG / LG Dealer supplied me with a faulty piece. Is this why LG calls itself 'India's No. 1 Brand'. This is the type of product that it sells in the market? * I did not receive the piece I requested for...I chose a different color and the dealer sent me the refrigerator in a different color. I compromised on that. I found that the refrigerator has got a DENT on it's face. I still did not make a fuss about it. And when I switched it on...IT IS NOT WORKING. * Now the refrigerator has been sent to workshop...why would I accept an appliance which is not working from Day 1. I do not care what the problem is...please. I had paid price for a brand new appliance...and I would like to get one. I would want this email to be escalated to highest levels and I will only be satisfied if I get a brand new WORKING refrigerator. I did not pay the price for a second hand appliance from LG and I am not interested in receiving a repaired piece. I would like to know what my options here are...I only request to have my refrigerator REPLACED and not repaired. I will wait for a response to this email and I will take further actions based on your response. If LG is really interested in providing good customer service, please ensure the appliance is replaced. I am not ready to accept a repaired piece after spending 17000 and with no fault of mine. Thanks! Jitesh