Hi,

Good Evening,

I placed an Order # 5038974 on Nov 27th 2008 at Rediff Shopping site for a PORTABLE DIVX/DVD/VCD/MP3/ PLAYER USB & SD CARD SLOT BUILT IN SPEAKER.

I paid Total: Rs.1769.00/- as it was COD.

When I opened the parcel it was really in a mess, (not properly packed). I tried to connect it as per the user guide but the wires and cables were missing. So I called the customer care and filed a complaint # 008-786-769 on Tue, 01 Dec 2008
They replied to me on Fri, 05 Dec 2008 21:30:54 IST stating that they will arrange to pick up the product from my door step by (Ashok Varma.Customer Service Rediff.Com) No body came to pick up the item till date.(23 April 2009)

On 16 Dec 2008 21:27:18 IST there was a 4th and final reminder sent to them to do something about it

which they failed to do.

Inspite of informing them that I can seek help from Consumer court they are least bothered.

Today when I visited www.complaints.com and seached for Rediff's shopping complaints the list is endless.

After sending constant mails and phone calls they did not contact me for 40 + days or mail me they did change their Customer Care phone number also.

Suddenly on Mon, 16 Feb 2009 19:46:42 IST they woke up and they are refunding me the amount (Warm Regards, Nimesh D Customer Service, ) without the Interest rates.


I spoke to Parag (Ops Manager) who advised that he will get to the bottom of this case and find out the situation.

He informed me on call that his customer service failed to contact me (customer) or maile for more than 40 days.

Now they stated that they will send a cheque to me and a Rs. 1500/- voucher as a compenstation.

I denied it as I want to see them (Rediff) in Consumer court.

Please help me to seek a

Consumer lawyer
OR
Online Filing a Consumer case
OR
How to send them a court's notice


Thanks
djmadmax007@rediffmail.com
09372450007