Prestige — not coming for service

Address:Chennai, Tamil Nadu

i have purchased a gas stove from prestige dealer of our area in the month of dec 2011. within 15 days the stove is burning as coal fire and the bottom of the vessels become black.when i complained to the dealer, he has given a call centre number of yours. Last week (end of december) i booked a complaint and the number is 20080. i was informed that within two days the service person will come.Every two days i am phoning but no body is coming.when i asked the dealer about it , he is saying to go to consumer court and also telling that these service persons are not doing service but they are claiming from the company leaving the customer in trouble.i request u to solve the problem as black flame is a serious problem to cooking ladies.

by
d.sundararaman.
8/12 Dr.Ambedkar street,
palavanthangal,
chennai - 600 114.
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