[Resolved]  Prestige Smart Kitchen - Otg — Poor service & poor product/ quality control.

Address:

Visakhapatnam, Andhra Pradesh

Sir,

I had purchased Prestige OTG (Model POTG-10PC) from Balaji Kitchens, Ramnagar, Visakhapatnam-530003, less than 2 year ago. The warranty period for the product was 1 year.

The OTG stopped working sometime in September 2010 and was taken to Balaji Kitchens on 29 Sept’10 (Compliant / Job No. 389- copy attached). Since then, I have visited their showroom at least 6 times and enquired over phone about 4 times regarding the repairs & to collect my OTG. Every time some excuse or the other is being given and I have still not received my OTG back from them. It appears from their talk that they do not want to get my OTG repaired, instead they have been luring me to buy a new product in exchange offer. Basically they want to sell another piece.

Customers go get carried away with the advertisements. But I thought Prestige is a reputed company and their products are good. In view of hardships that I have gone through recently, I may have to change my views and advise my friends too. I own one more OTG of practically unknown brand, which has been used by me extensively for the last 28 years and is still working without any problem. Whereas Prestige OTG has stopped working after the Guarantee period is over and we are not able to get it repaired.

They need to look into the quality control of your products.

Very poor after sales service and unethical behaviour of their vendor/ Franchisee also needs to be looked into.

Kindly acknowledge receipt of this mail.

Best regards,
Capt. Anil Panjwani,
Tel. 0-[protected]