[Resolved]  Professional Couriers — Govt need to cancel courier licence if quality of service is poor

Address:

Thiruvananthapuram, Kerala

Hi -

This complaint is against "The Professional Coueriers". The branch address is

Krishnakripa Buildings
Opp. Kudavoor Sri Bhagavaty Temple
N H Road, Kazhakuttom , Trivandrum

Now, the details. A courier was to be sent to Mumbai (Navi Mumbai). The courier was sent on 10/04/2010. On checking with the office, it was said that it would be delivered on 14/04/2010 by maximum. Its 16/04/2010 now and the courier has not been reached. Below are my greievences;

1. Should not the office person know exactly how long the courier will take.If not one should not obligate.

2. There is no way to track the parcel with the reference number. They showed a consignement number on the receipt but one can only call up the office to check with them

3. Once you call the office, there were many reasons to get frustrated.

4. They replied to hold on until they check and come back. I was on receiver for 25 minutes (can u believe it!!) and later I hung up. If I tried to call them back again the line was busy.

5. They took an additional 15 Rs for the parcel owing to the reason that It needs to be wrapepd up in a box.

Please remember a service is rendered with service level agreement which when not met the providers are either liable to repay amount/fined.

No one bothers these things these days, but If some one shows really the guds to take these things out before law, the goverment should visit the common infact some basic rules that are to be governed.

There is nothing in conditions apply or SLA that violates the right for value.

Nothing comes free in this world.So services needs to reconsider their efficiency or things should be moved legally.

Thanks