[Resolved]  Punjab National Bank (PNB) — wrong transaction amount from PNB ATM

Address:

Munger, Bihar

Respected Sir,
My name is NISHISH CHANDRA PATHAK, my PNB Saving A/c no. is [protected] and my ATM CARD No. is [protected]. Sir, on 16/12/2010 at 16:36 pm I withdraw Rs.3000/- from PNB ATM but the machine issued single note of Rs.1000/- bearing no.6AV964652 in a scratched manner and at the same time Rs. 3000/- was debited from my a/c no.[protected].
I complained the local authority immediately. They said to lodge a complain to ATM Call Centre No. [protected]. I made a call to call center immediately. They requested me to wait for 24 hour. My problem was not solved so I made call on 18/12/10 again. They gave me a complain no. 52674601, and asked me to wait for 1 weak.
After one weak the complain center ([protected]) said that your complain is rejected because your transaction is successful if you still have any problem go to the local branch, your problem might be a machine problem which will be solved locally.
I met ATM Manager. He said that they had found extra money in ATM when it was opened and had sended the data to Central ATM Office ( Cell). Now its up to them. I am helpless!
Sir now I am totally annoyed and fed up with this kind of approach. If the local authority is justifying that they have found extra money in ATM, than why they are not crediting the complained amount in my account, rather they are throwing the boll from one court to another.
Please help me and get my problem solved

Detail of Faulty Transaction as follow:-
Trn Record No. 2296
Time:16:36
Date:16/12/2010
ATM I.D. W1032600
Card No. [protected]

NISHISH CHANDRA PATHAK
A/C NO. [protected]
c.c.to RBI GREVANCE CELL
Finance Ministery Banking Unit.