[Resolved]  Pure IT — battery replacement

Address:Delhi

please dont buy pure it they have a bug mouth to sell the product . it has been 5 days since i have called these ppl for the battery change and they said 72 hours but no one here. on top of that i will suggest all the people please dont buy the products which doesnt have a good customer support. pure it is a product which is to be thrown away in dustbin after one use because no one will come to help you if something wrong with the product.
Was this information helpful?
No (0)
Yes (0)
Complaint marked as Resolved 
Verified Support
Jun 04, 2010
PureIT / Hindustan Unilever Customer Care's response
Dear Mr. TEJ PAL SINGH,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team
Verified Support
Jun 10, 2010
PureIT / Hindustan Unilever Customer Care's response
Dear Mr.Mohan Gupta,

This is in continuation to our conversation and the concerns mentioned in your blog dated 31st May 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 09th Jun 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team
Verified Support
Jun 28, 2010
PureIT / Hindustan Unilever Customer Care's response
Dear Miss. Divya,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team
Verified Support
Jul 13, 2010
PureIT / Hindustan Unilever Customer Care's response
Dear Mr. Deepak,

This is in continuation to our conversation and the concerns mentioned in your blog dated 07th Jul 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 09th Jul 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team
Verified Support
Jul 13, 2010
PureIT / Hindustan Unilever Customer Care's response
Dear Mr. Krishna Sharma,

This is in continuation to our conversation and the concerns mentioned in your blog dated 07th Jul 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 12th Jul 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team
Verified Support
Jul 26, 2010
PureIT / Hindustan Unilever Customer Care's response
Dear Mr. Kiran Kumar,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team
Verified Support
Jul 28, 2010
PureIT / Hindustan Unilever Customer Care's response
Dear Mr. Lalit,

This is in continuation to our conversation and the concerns mentioned in your blog dated 24th Jul 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 26th Jul 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team
Verified Support
Aug 05, 2010
PureIT / Hindustan Unilever Customer Care's response
Dear Miss. Sujata,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team
Verified Support
Aug 16, 2010
PureIT / Hindustan Unilever Customer Care's response
Dear Mr. Rutz,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team
Complaint comments 

Comments

Due to non replacement of battery in Purit water purifier, we are not able to use it. We have asked your local dealer at Annanagar
to replace the said battery by 1st march 2008, but there is no response.

Kindly do the needful

rgs,
Sathish
#29, 1st Main road, Krishnanagar, Maduravoyal, Chennai
Rajesh Sahu
142/9, 2nd Flr, Kishan Garh
Vasant Kunj, ND-70
(m) [protected]

Pure It — No battery replacement since last one month of order

i am frustrated after sales service of water purfier pure it of hindustan uniliver. since last one month i am calling to their call center every same response you will get within 48 hrs but nothing has happen even calling call center more than 10 times. i am planning to go in consumer cort for the same

Rakesh kumar
[protected]

Pure it — replacement of battery

I m residing in solapur, maharashtra.i m asking for battery, as it's life is over since 15 days-solapur dealer.They are not responding and i tried to call ur helpline-.no for maharashtra, nobody 's picking the phone.What we supposed to do? as we have purchased ur product, considering will get the after sales services.I kindly request you to look into the matter and expecting positive actions for the complaint.

Pure IT — changing of battery and supply of micro fibermesh

sir,
we had placed an order for the above items on 5/11/2008.And our order no is S08/MLR 0126/009945.
Subsequently i logded two complaints on 19/11/2008 and 21/11/2008. the complaint numbers are c08790653/658 and c08796981/986 respectively.
Unfortunately there is no response from ur end till now.
kindly do the needfull urgently or i wil b forced to take some drastic steps.

Pure it — Replacement of life indicator battery

Hi,
I am calling customer care to replace life indicator battery and micro paper since last 15 days. Always they say " we will send our technician today evening but nobody comes and next day they repeat it and say sorry and our technician will definitely come for replacement"

Now tell me where to go for complain against this.

Pure IT — Replacement of life indicator battery

Hi,
I am calling customer care to replace life indicator battery and micro paper since last 15 days. Always they say " we will send our technician today evening but nobody comes and next day they repeat it and say sorry and our technician will definitely come for replacement"

Now tell me where to go for complain against this.
Dear Sir/Madam,

My customer Id is [protected], Name:- Parash Prasad
I have complained to change my battery on 28th Dec 2008 and still I am waiting for your engineer.
Your customer care executive has told me that I have to pay Rs. 365 but I receive one call from local PCO on 29th Dec 2008 from your engineer and he was saying that I have to pay Rs. 380 and I denied paying Rs. 380 from then still I m waiting to change my purit battery.

Kindly do the needful…

Regards,
Parash Prasad
[protected](M)

Pure IT — no proper battery serviceto urban areas

we are residing in Tiruchengode Erode Dt Tamil nadu we have bought the kit in 2005 .Till date we are not able to get the battery and service .so we are not using the pureit. if we contact the sales person he is not responding .If there is no service to urban area don't sell to us .
I have booked for a new battery on 12/1/08 and some ID give to me by call centre is [protected]. I have once again called on 17/1/08 and teh call centre executive confirmed that I will receive the same in 3 working days. Till date I have not received the same. When asked her to tranfer line to senior I was told that her senior will call me in 10 minutes. I have not received the call.

Pure It — battery change

sir,
i had purchased pureit last year second time pureit battar will be change when i changed first time pureit battary i had a lot of problem then battary was changed. again i have to change my pureit battary nothing any customer care contact no. the no. [protected] not in use.
so please do the needfull
thanx
kapil
91+[protected]
How to change Address in Ration Card
I don't understand what the problem is with such a reputed company? Their persons never come on given date and time to
replace the battery. Though they are advertising for 100% pure water but what about the services. From last month I am
contacting them to replace my battery, all I get is 'within 3 working days the battery will be replaced'. Which 3
working days? Is somebody reading this?...
we wants battery replacement-Now I'm at Tiruchengode(near Erode). Pl. give phone number Erode Pure-it address or phone (cell) number through email or sms to my cell ;[protected]

Pure IT — Need to change filter Kit

Need to change the kit as it indicates "RED" mark to replace kit as soon as possible on below address

c/o Pradeep Chouhan
Flat no. 9, "Shivalaya society"
Sai chowk, Sus road, Pashan, Pune
Hindustan Lever Ltd - Pure it water Battery.filter


Request for battery change
Have been requesting for changing the battery in the Pure - it water filter. The service set up is promising
to change the same next day it self and no body is turned up for the past 10 days.

We now repent for having purchased this product of Hindustan Lever Limited, which has a very bad service back-up team.
This attitude of the service set up is totally frustating and its a surprise that the Company Like HLL
alows this type of poor service to the customer.
Any how as a lost attempt, we once again request you to look in to the matter.
If it is not done, we have no alternative, except to go to the consumer forum at Chennai.
Regards,
Charles.J. id no: Phone :[protected], Mobile [protected].
Dear Sir,
I am Bhaskar. I orded battery 20 days back till now they r not supplied so far,
iam phoned several times they r not given me proper instructions, they said they will send with in
3 working days. Pl do need ful.
Thanking you
hw to change the address in ration card
not getting in time
i want to change my address in ration card how to change it can you please give me a way how to change address.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    PureIT / Hindustan Unilever
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    1719
    Pending
    0
    Resolved
    1061
    PureIT / Hindustan Unilever Phone
    +91 92 3050 0500 [PureIt]
    +91 92 4310 0100 [PureIt]
    +91 92 2320 0200 [PureIT]
    PureIT / Hindustan Unilever Address
    Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
    View all PureIT / Hindustan Unilever contact information